Strategic Experiences Lead, Executive Programs

OpenAI; San Francisco (CA); Hybrid; USD 287,000 - 318,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

OpenAI is seeking a Strategic Experiences Lead to bring OpenAI’s technology to life through executive programs and immersive customer experiences in San Francisco. You will combine storytelling, demonstrations, hands-on exploration, and expert conversations to show what our technology can do and imagine new applications for customers.

In collaboration with Product Marketing, technical teams, Design, and Events, you will shape programs from concept to delivery—ensuring cohesive experiences across

Qualifications

• 10+ years of experience in strategic programs, enterprise marketing, or related field.
• Built a meaningful customer-facing program or capability from the ground up and helped it scale.
• Translate a product capability or customer need into compelling programming and experiences.
• Understand enterprise customers and connect program choices to adoption, relationship, and commercial outcomes.
• Know how to prototype, learn quickly, make hard tradeoffs, and stop work that does not earn further investment.
• Able to develop a creative brief, shape sessions or interactive experiences, review a prototype, and resolve delivery issues.
• Create clarity and momentum across functions and time zones without formal authority.
• Create formats and resources that others can reuse without losing quality.
• Prefer a senior individual-contributor path to stay close to consequential work.

Responsibilities

• Translate product strategy and customer priorities into compelling programming and interactive experiences.
• Shape the customer journey: what people hear, see, try, and take away.
• Combine storytelling, demonstrations, hands-on activities, and expert conversations around clear objectives.
• Develop and test concepts with technical, creative, and events partners, then guide delivery.
• Make thoughtful tradeoffs across experience quality, feasibility, budget, and timing.
• Use customer feedback and evidence of learning to improve the work.
• Build formats that can evolve with our technology and work across audiences and settings.

Skills

Strategic programs

Enterprise marketing

Customer experience

Executive programs

Go-to-market

Storytelling

Creative thinking

Delivery leadership

Cross‑functional collaboration

Job description

About The Team

Enterprise Marketing helps the world’s largest organizations understand, adopt, and scale AI. We create programs that bring OpenAI’s products, research, and perspective closer to the priorities, decisions, and work of enterprise customers.

Executive programming and hands‑on experiences are an important part of how we help customers understand and adopt AI. They bring together our technology, our people, and real customer challenges so leaders can explore what is possible and see how it applies to their organizations.

About The Role

We’re looking for a Strategic Experiences Lead to bring OpenAI’s technology to life through compelling executive programs and interactive customer experiences. You will combine storytelling, demonstrations, hands‑on exploration, and conversations with our experts to help customers understand what our technology can do and imagine new ways to put it to work.

Working with Product Marketing, technical teams, Design, and Events, you will take an idea from concept through delivery—shaping the programming, the interactions, and how they come together into a cohesive experience. Your work will span executive engagements, customer events, and other in‑person settings.

This is a senior, hands‑on individual‑contributor role for someone who combines creative thinking with customer and commercial judgment. You will develop new concepts, test them with customers and partners, and lead the work required to deliver them at a consistently high standard.

This role is based in San Francisco. We use a hybrid model of three days in the office each week and offer relocation assistance. Given the nature of the work, periods of more intensive onsite participation are expected as new experiences are designed and launched. Travel may be required.

In This Role, You Will

• Translate product strategy and customer priorities into compelling programming and interactive experiences.
• Shape the customer journey: what people hear, see, try, and take away.
• Bring together storytelling, demonstrations, hands‑on activities, and expert conversations around a clear customer objective.
• Develop and test concepts with technical, creative, and events partners, then guide the work through delivery.
• Make thoughtful tradeoffs across experience quality, technical feasibility, budget, and timing.
• Use customer feedback and evidence of learning, adoption, and account progress to improve the work.
• Build formats that can evolve with our technology and work across different audiences and settings.

You Might Thrive In This Role If You

• Have 10+ years of experience in strategic programs, enterprise marketing, customer innovation, executive programs, field marketing, or a related go‑to‑market discipline.
• Have personally built a meaningful customer‑facing program or capability from the ground up and helped it scale.
• Can translate a product capability or customer need into compelling programming and experiences that invite people to participate
• Understand enterprise customers and can connect program choices to adoption, relationship, and commercial outcomes.
• Know how to prototype, learn quickly, make hard tradeoffs, and stop work that does not earn further investment.
• Are equally comfortable developing a creative brief, shaping a session or interactive experience, reviewing a prototype, and resolving a delivery issue.
• Create clarity and momentum across functions and time zones without relying on formal authority.
• Create formats and resources that other teams can use and improve without losing the quality of the original experience.
• Are deliberately choosing a senior individual‑contributor path because you want to remain close to consequential work.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affi…

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation Range: $287K - $318K