Strategic Enterprise Account Executive (Hybrid)

PagerDuty; Richmond (VA); Hybrid; USD 131,000 - 171,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Paid parental leave

Paid volunteer time off

Company-wide hack weeks

Mental wellness programs

Job summary

PagerDuty seeks an Account Executive to drive growth within an established enterprise portfolio and expand multi-product adoption.

You will partner with C-level executives to deliver measurable outcomes through Operations Cloud, guiding complex deals and ensuring long-term retention. This role demands strong strategic selling, excellent communication, and a track record of managing high-value accounts.

Qualifications

• 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.
• Proven success managing a quota in complex, long-cycle enterprise sales.
• Demonstrated experience selling to and influencing C-level executives.
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.

Skills

Salesforce

Executive engagement

Enterprise SaaS

Quota management

Multi-product selling

Negotiation

Relationship building

MEDDPICC

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Job description

PagerDuty seeks an Account Executive to drive growth within an established enterprise portfolio and expand multi-product adoption.

You will partner with C-level executives to deliver measurable outcomes through Operations Cloud, guiding complex deals and ensuring long-term retention. This role demands strong strategic selling, excellent communication, and a track record of managing high-value accounts.