Strategic eCommerce Key Account Lead for Amazon & 3PL

MyFBAPrep; Florida; On-site; USD 50,000 - 70,000; Full time

Job summary

MyFBAPrep, Inc. is seeking an eCommerce Key Account Manager to lead relationships with our warehouse network and key clients across the country.

You will be the day-to-day face of the company, implementing best practices in client relationships and ensuring KPI-driven performance. The role requires deep knowledge of Amazon Seller Central, strong communication, and the ability to thrive in a fast-paced environment while coordinating with internal teams to uncover revenue opportunities and

Qualifications

• 2-6 years of experience and Amazon Seller Central expertise.
• At least 3 years of experience in a relatable customer service role.
• At least 1 year of experience in a management position (preferred).
• Strong communication skills (verbal and written).
• Must be comfortable with remote technologies (email, Slack, Zoom, Asana) and proficient with spreadsheets.

Responsibilities

• Deep dive into each assigned top-tier account and learn the client business.
• Align with client goals to guide and service them.
• Monitor client FBA inventory levels to avoid stockouts.
• Prepare weekly reports on account status.
• Establish trusted relationships with clients and open communication channels.
• Collaborate with internal teams to identify revenue opportunities with ecommerce clients.
• Be involved in day-to-day operations to understand service delivery.
• Serve as internal go-to for top-tier client questions.
• Provide updates on order flows, carrier stats, tickets, integrations, and growth recommendations.

Skills

Amazon Seller Central

Customer service

Management experience

Communication

Slack

Zoom

Asana

Spreadsheets

Tools

Slack

Zoom

Asana

Spreadsheets

Job description

Open Role: eCommerce Key Account Manager

MyFBAPrep has more than 85 Million square feet under contract and 50+ warehouses worldwide. We offer most all eCommerce logistics services including Amazon FBA Prep, DTC order fulfillment (pick/pack/ship), copacking, cold chain storage and fulfillment, and B2B retail.

We are a tight team of passionate eCommerce experts. We have built a one-of-a-kind business to grow the best brands in the world. We understand the Amazon business model intimately (e.g., aggregator, wholesale prep, private label). We have put the partners and the systems in place to help partners scale their brands and acquire more brands, faster.

We are a fast-growing tech-enabled eCommerce company using a SaaS platform with services. In 2023 we ranked #44 on the 2023 Inc. 5000 List of fastest-growing private companies in America and ranked #20 on the 2023 Deloitte Technology Fast 500™ . In 2024 we ranked #4 on Financial Times The Americas’ Fastest Growing Companies 2024 .

Job Summary

The eCommerce Key Account Manager plays a crucial part in managing the relationship between our customers and our network of eCommerce services warehouses across the country. This person is the day-to-day face of our company and must be excellent at developing and executing a plan within our warehouse network on behalf of the customer. The Account Manager will aim to install MyFBAPrep’s best practices into our client relationships and warehouses to keep all parties happy and to hold us accountable to our KPI’s.

What you’ll do

• Deep dive into each assigned top-tier account, learning the business of each client
• Align with the client’s goals to better guide and service them
• Monitor client’s FBA inventory levels to make sure client is not at risk of stock outs
• Preparing weekly reports on account status
• Establish long-standing, trusted relationships with clients, and develop open effective channels of communication
• Collaborating with internal teams to develop opportunities so that our eCommerce clients can do more; identifying revenue opportunities
• Be involved in day-to-day operations to gain a better understanding of how our company is servicing our clients
• Become the internal go-to for questions regarding top-tier clients
• Provide regular updates to clients on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

Qualifications

• 2-6 years of experience and Amazon Seller Central expertise, specifically creating inbound Amazon shipping plans in ASC
• At least 3 years of experience in a relatable customer service role
• At least 1 year of experience in a management position (preferred)
• Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
• The Account Manager is responsible for overseeing the experience for our customers, from sign-up and onboarding to daily execution and billing
• Strong communication skills required (verbal and written)
• Must be confident with remote technologies (email, Slack, Zoom, Asana) and highly skilled with spreadsheets
• The person in this position will be successful if our customers are writing rave reviews about us and telling other Amazon sellers to work with us…you will be solving their most difficult logistics problems!

Pay range for this role is 50,000-70,000 USD per year.

Please note this role requires you are available from 9 a.m. to 5 p.m. ET.

To apply, please email [e-mail] with the subject line “Key account manager candidate” with your resume, and share your experience with eCommerce account management.