Strategic Downtown Chicago Hotel GM

Pyramid Global Hospitality; Chicago (IL); On-site; USD 190,000 - 220,000; Full time

Benefits offered by this job

Medical / vision / dental insurance

401(k) with employer match

Paid time off

Employee discounts across portfolio

Job summary

Pyramid Global Hospitality is seeking a hands-on General Manager for The Midland Hotel in Downtown Chicago. You will lead all hotel operations across front desk, F&B, housekeeping, sales and marketing, and capital projects to deliver exceptional guest experiences and financial results.

The ideal candidate has 10+ years of progressive hospitality leadership, a degree in Hospitality or Travel & Tourism, and proven ability to manage large teams in a high‑volume, union environment.

Qualifications

• Bachelor's degree in Hospitality or related field.
• Proven leadership of busy downtown hotel operations.
• Experience with budgeting, strategic planning and capital projects.

Responsibilities

• Develop and execute a comprehensive strategic plan to drive growth and profitability.
• Lead a diverse team of department heads and staff, fostering collaboration.
• Oversee front office, maintenance, accounting, sales & marketing, housekeeping, F&B, banquets, and more.
• Create and manage the hotel budget, monitor financial performance and drive revenue.
• Foster a guest-centric culture and address guest feedback promptly.
• Ensure regulatory compliance and health & safety standards.

Skills

Leadership

Hospitality industry

Strategic planning

Team leadership

Budgeting

Operations management

Guest service

Education

Bachelor's degree in Hospitality or related field

Tools

Power of M

Lightspeed

CI/TY

Job description

Pyramid Global Hospitality is seeking a hands-on General Manager for The Midland Hotel in Downtown Chicago. You will lead all hotel operations across front desk, F&B, housekeeping, sales and marketing, and capital projects to deliver exceptional guest experiences and financial results.

The ideal candidate has 10+ years of progressive hospitality leadership, a degree in Hospitality or Travel & Tourism, and proven ability to manage large teams in a high‑volume, union environment.