Strategic Customer Success Manager, Visual AI

Comfyui; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Comfy is hiring its first Customer Success Manager to help strategic customers adopt Comfy, scale production workflows, and grow with us. You will own onboarding, teach teams to use Comfy effectively, and define success metrics while guiding renewals and expansion.

The role emphasizes hands-on ComfyUI experience and building the CS function within a small, rapidly growing company based in San Francisco.

Qualifications

• Hands-on ComfyUI experience and ability to explain choices.
• Track record owning customer relationships at a technical SaaS, developer tools, or AI company.
• Experience driving onboarding, adoption, retention, and expansion with concrete examples.
• Experience building processes in early-stage or rapidly growing businesses.

Responsibilities

• Own onboarding and adoption for strategic customers with milestones and measurable outcomes.
• Lead onboarding sessions and workshops for diverse teams.
• Manage relationships through renewal and expansion, spotting risks early.
• Define customer health signals and feedback to guide product improvements.

Skills

Hands-on ComfyUI

Customer relationships

Onboarding & adoption

Expansion & retention

Early-stage processes

Technical communication

APIs & models discussion

Job description

Comfy is hiring its first Customer Success Manager to help strategic customers adopt Comfy, scale production workflows, and grow with us. You will own onboarding, teach teams to use Comfy effectively, and define success metrics while guiding renewals and expansion.

The role emphasizes hands-on ComfyUI experience and building the CS function within a small, rapidly growing company based in San Francisco.