Strategic Customer Success Manager, ECE

Jobtailor; Orlando (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor is seeking a Senior Customer Success professional to own strategic plans for key accounts in Central Florida. You will align customer goals with measurable outcomes, build relationships with senior stakeholders, and drive renewal and growth strategies while coordinating across functions to deliver tailored solutions.

The role requires 5+ years in customer success or related fields, strong strategic thinking, and the ability to travel up to 40%.

Qualifications

• 5+ years in customer success, consulting, account management, or related field.
• Experience managing complex or high-value accounts.
• Strong strategic thinking and business acumen.
• Ability to influence stakeholders and drive decisions.
• Travel up to 40% and reside in Central Florida.

Responsibilities

• Own strategy and success plans for complex or high-impact accounts.
• Align customer goals with measurable outcomes and long-term value.
• Build relationships with senior stakeholders.
• Lead renewal and growth strategy for your accounts.
• Partner cross-functionally to deliver tailored solutions.
• Manage multiple customer initiatives with strong organization.

Skills

Strategic thinking

Stakeholder influence

Account management

Project management

Customer success

Relationship building

Communication skills

Job description

Responsibilities

• Own strategy and success plans for complex or high-impact accounts
• Align customer goals with measurable outcomes and long-term value
• Build relationships with senior stakeholders
• Navigate ambiguity, competing priorities, and organizational complexity
• Lead renewal and growth strategy for your accounts
• Partner cross-functionally to deliver tailored solutions
• Provide insights to internal teams based on customer needs
• Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
• Lead and coordinate customer projects from planning through execution to ensure successful outcomes

Requirements

• 5+ years in customer success, consulting, account management, or related field
• Experience managing complex or high-value accounts
• Strong strategic thinking and business acumen
• Ability to influence stakeholders and drive decisions
• Confidence operating in ambiguous situations
• Exceptional organizational skills and attention to detail
• Strong project management skills with the ability to manage multiple priorities and deadlines
• Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred
• Ability to travel up to 40%
• Must reside in Central Florida
• Positive, upbeat, enthusiastic attitude with a customer-first mindset
• Excellent communication, relationship‑building, and problem‑solving skills