Strategic Customer Solutions Architect (Hybrid)

International Business Machines Corporation

Houston (TX)

Hybrid

USD 160,000 - 230,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

International Business Machines Corporation (IBM) Consulting seeks an Associate Partner in Customer Transformation to lead modern contact center design, AI-enabled services, and client-led transformations. You will shape end-to-end architectures, guide CCaaS modernization, and drive executive-level recommendations across CRM, AI, and data platforms.

You will collaborate with cross-functional teams, move programs from design to implementation, and grow client relationships with a focus on

Qualifications

Deep experience in enterprise contact center transformation.
Strong knowledge of telephony and contact center infrastructure.
Architecture and solutioning experience with leading CCaaS platforms.

Responsibilities

Architect modern contact center solutions spanning CCaaS, telephony, CRM, digital channels, AI, and data.
Lead modernization of voice and contact center environments with cloud migration.
Design AI-enabled customer service solutions across virtual agents, agent assist, and intelligent routing.
Translate client requirements into target-state architectures and pragmatic roadmaps.
Shape client solutions and pursuits, and partner with account teams to drive transformation engagements.