Strategic Customer Service & Order Specialist

USA MOT Motion Industries, Inc.; Savannah (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and holidays

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders, respond to inquiries, and manage order entry under close supervision.

You will place orders by phone, email, or walk-in, negotiate pricing within approved parameters, and help maintain inventory to ensure timely shipments.

The role requires a high school diploma or GED and up to three years of related experience, with strong communication and basic computer skills.

Qualifications

• High school diploma or GED required, zero to three years of related experience or equivalent.
• Strong communication skills and reliability are essential.
• Moderate computer skills and ability to use business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Maintains appropriate inventory levels by ordering items as needed for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Sources products from branch, distribution center, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares orders for shipment; may handle returns.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High School Diploma or GED

Tools

Business systems

Internet research

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders, respond to inquiries, and manage order entry under close supervision.

You will place orders by phone, email, or walk-in, negotiate pricing within approved parameters, and help maintain inventory to ensure timely shipments.

The role requires a high school diploma or GED and up to three years of related experience, with strong communication and basic computer skills.