Strategic Customer Product Architect

Digital Realty; Austin (TX); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Employee stock purchase plan

Paid time off / holidays

Job summary

Digital Realty is seeking a Strategic Customer Product Architect to collaborate with Sales, Solutions Engineering, and Design teams to develop scalable, customer‑aligned data center infrastructure solutions. You will lead technical discovery with customers, translate requirements into robust MEP designs, and contribute to BoD documents and technical proposals.

The role focuses on hyperscale, high‑density, and build‑to‑suit deployments, with a strong emphasis on communication, cross‑functional

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related discipline.
• 3–5 years of experience in mission‑critical infrastructure, MEP engineering, data center design, or related environments.
• Strong knowledge of data center cooling systems, power distribution, redundancy, and scalable architectures.
• Familiarity with Uptime Institute Tier Standards, ASHRAE, and TIA‑942.
• Experience supporting customer engagements and cross‑functional teams.
• Proficiency with AutoCAD and related design tools.

Responsibilities

• Lead technical discovery sessions with customers to understand infrastructure requirements and design constraints.
• Translate requirements into scalable MEP infrastructure solutions for data centers.
• Develop and review BoD documents and customer solution packages.
• Serve as trusted technical advisor during engagements and design alignment discussions.
• Support complex deployments including hyperscale and build‑to‑suit projects.
• Create and maintain design packages for single‑site and multi‑campus deployments.
• Collaborate with Sales and Solutions Engineering on proposals and solution development.
• Contribute to RFP/RFQ responses and technical narratives.
• Provide guidance on evolving customer requirements and infrastructure trends.
• Identify opportunities to improve scalability, deploy speed, and design standardization.

Skills

Customer engagements

Communication

Stakeholder management

Solution architecture

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

AutoCAD

Job description

Location

Ashburn, VA | Dallas, TX | Chicago, IL | Santa Clara, CA | Austin, TX

Job Overview

The Strategic Customer Product Architect works closely with Sales, Solutions Engineering, Product Management, Design Engineering, and Design, Engineering & Construction teams, as well as key customers, to develop scalable, customer‑aligned infrastructure solutions for data center environments.

Responsibilities

• Lead technical discovery sessions with customers to understand infrastructure requirements, performance objectives, and design constraints.
• Translate customer requirements into scalable, efficient, and standardized MEP infrastructure solutions for data center environments.
• Develop and review conceptual layouts, Basis of Design (BoD) documents, technical narratives, and customer solution packages.
• Serve as a trusted technical advisor during customer engagements, solution development activities, and design alignment discussions.
• Support complex customer deployments, including hyperscale, high‑density, and build‑to‑suit infrastructure solutions.
• Create, maintain, and enhance a library of pre‑planned customer‑specific design packages for single‑site and multi‑campus deployments.
• Partner with Sales and Solutions Engineering teams to support strategic pursuits, customer proposals, and solution development initiatives.
• Contribute to RFP/RFQ responses, technical proposals, infrastructure narratives, and conceptual planning efforts.
• Provide guidance to internal stakeholders on evolving customer requirements, infrastructure trends, and technical standards.
• Identify opportunities to improve scalability, constructability, operational efficiency, deployment speed, and design standardization.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline, or equivalent combination of education and experience.
• 3–5 years of experience in mission‑critical infrastructure, MEP engineering, data center design, or related environments.
• Strong knowledge of data center cooling systems, power distribution, redundancy strategies, and scalable infrastructure architectures.
• Familiarity with industry standards and guidelines, including Uptime Institute Tier Standards, ASHRAE, and TIA‑942.
• Understanding of building design considerations such as structural loading, wall and door layouts, floor elevations, plumbing interfaces, security requirements, bracing, and access/egress pathways.
• Experience supporting customer‑facing technical engagements and collaborating with cross‑functional teams.
• Experience managing external engineering consultants, vendors, or technical service partners.
• Proficiency with AutoCAD and related design tools for creating and modifying facility and infrastructure designs.
• Strong communication, presentation, and stakeholder management skills with the ability to translate complex technical concepts into practical solutions.
• Ability to balance customer requirements, technical feasibility, operational considerations, and commercial objectives.

Compensation and Benefits

Compensation Range: $160,000 - $180,000 annually. Benefits include medical, dental, vision, life and AD&D insurance, 401(k) match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.