Strategic CSM for Hauler Growth & Renewal

TrashLab; Northern (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

Vision insurance

Dental insurance

401k

Job summary

TrashLab is seeking a Customer Account Manager to own a portfolio of haulers post-onboarding, renew them, expand them, and make them famous as references. The role blends Customer Experience with Sales & Marketing—renewals on one side and expansion on the other.

You will own a book of named accounts, drive expansion through upsells (modules, extra users, routes, AI tiers), and manage renewals with accurate forecasting. Strong CRM discipline and AI-driven health insights are expected.

Qualifications

• 3+ years in B2B SaaS Account Management or CSM roles with renewal and expansion responsibility.
• Ability to forecast renewals and expansion accurately.
• Strong relationship-building skills with mid-market operators.

Responsibilities

• Own a book of named hauler accounts; conduct quarterly business reviews and track product adoption.
• Drive expansion through upsell of modules, add-ons, and multi-site rollouts.
• Own renewals including forecasting and closing; identify risks and escalate when needed.

Skills

Account management

Renewals

Upsell

Forecasting

CRM usage

Customer relationships

Tools

CRM

Job description

TrashLab is seeking a Customer Account Manager to own a portfolio of haulers post-onboarding, renew them, expand them, and make them famous as references. The role blends Customer Experience with Sales & Marketing—renewals on one side and expansion on the other.

You will own a book of named accounts, drive expansion through upsells (modules, extra users, routes, AI tiers), and manage renewals with accurate forecasting. Strong CRM discipline and AI-driven health insights are expected.