Strategic COO: Growth, Guest Experience, Operations

ThinkingAhead; Chattanooga, Northern (TN, KY); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Relocation assistance

Comprehensive benefits package

Job summary

The Tennessee Aquarium in Chattanooga seeks a Chief Operating Officer to translate an ambitious vision into coordinated action. This role oversees a broad portfolio including guest experience, facilities, safety, and organizational capacity, reporting to the President & CEO.

Ideal candidates bring seven+ years in senior leadership, strong financial acumen, and a track record of disciplined execution in a cultural institution. Relocation and a comprehensive benefits package are available.

Qualifications

• Seven or more years of senior leadership experience.
• Proven ability to lead complex, multi-functional operations and senior teams.
• Strong business and financial acumen, including budgeting, P&L responsibility, revenue generation, and cost management.
• Experience translating strategy into disciplined execution at executive level.
• Experience in a cultural institution is strongly preferred.
• Excellent judgment, emotional intelligence, and ability to develop leaders and build trust.

Responsibilities

• Translate strategic vision into clear priorities, plans, and measurable results.
• Lead guest-facing operations with focus on hospitality, attendance, revenue growth, and guest experiences.
• Provide executive leadership for facilities, infrastructure, and major capital projects; safety and business continuity.
• Contribute to ten-year master planning and long-term exhibit priorities.
• Develop leaders and foster a culture of accountability and collaboration.
• Represent the Aquarium within professional networks and external stakeholders.

Skills

Senior leadership

Strategic planning

Financial acumen

Budgeting & P&L

Operational leadership

Change management

Executive communication

Stakeholder management

Education

Bachelor's degree

Advanced degree preferred

Job description

The Tennessee Aquarium in Chattanooga seeks a Chief Operating Officer to translate an ambitious vision into coordinated action. This role oversees a broad portfolio including guest experience, facilities, safety, and organizational capacity, reporting to the President & CEO.

Ideal candidates bring seven+ years in senior leadership, strong financial acumen, and a track record of disciplined execution in a cultural institution. Relocation and a comprehensive benefits package are available.