Strategic Community Manager - Growth & Retention

Peak Living; Utica (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

3 Weeks PTO

Holidays & Floating Holidays

Medical, Dental, and Vision Plans

401k matching

Employee Referral Bonus Program

Employee Assistance Program

Employee Appreciation Events

Job summary

Peak Living seeks a qualified Community Manager to oversee operations across multiple communities. Under Regional Manager direction, you will supervise staff, manage leasing standards, ensure prompt resident service, and lead marketing and budget oversight.

Ideal candidates have at least three years of onsite CM experience, a high school diploma, and a valid driver's license. CAM/ARM certification is preferred, with opportunities for growth within a fast-growing company.

Qualifications

• Minimum of three (3) years' onsite Community Manager or Assistant Community Manager experience in multi-family housing, hospitality, or similar.
• High school diploma or equivalent required.
• CAM or ARM certification preferred.

Responsibilities

• Supervise all community associates.
• Support and participate in fulfilling customer service and leasing standards.
• Respond to resident requests promptly and courteously and provide solutions to resident issues.
• Direct all marketing efforts.
• Prepare paperwork for new and renewal lease agreements.
• Determine lease renewal rates and deliver renewal letters to secure renewals.
• Recommend rent adjustments or concessions to increase rental activity.
• Review resident files and accounting records to collect on delinquencies and enforce the lease to maximize revenue.
• Prepare weekly and monthly reports and other assigned reports.
• Organize community resident activities and loyalty/retention programs.
• Identify areas for improvement to increase efficiency, productivity, and profitability.
• Research competition quarterly to align rates and concessions with market conditions.
• Collect, post, and deposit rents and other income daily.
• Lead management of occupancy, collections, and expenses.

Skills

Onsite Community Manager experience

English communication

Valid driver"s license

Education

High school diploma or equivalent

CAM or ARM certification preferred

Job description

Peak Living is seeking a qualified Community Manager to join our team!

At Peak Living, our employees love where they work! We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.

Overview

Under the direction of the Regional Manager, the Community Manager supports and assists in all aspects of community operations.

Responsibilities

• The Community Manager supervises all community associates.
• The Community Manager supports and participates in fulfilling the customer service and leasing standards.
• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.
• Direct all marketing efforts.
• Assist in preparing all paperwork specific to new and renewal lease agreements.
• Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
• Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income daily.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.
  
  

Qualifications

• A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality, or similar industry.
• A high school diploma or equivalent is required.
• College education, CAM or ARM certification preferred.
• Valid driver's license.
• Must have the ability to communicate in English.
  
  

Why Join Peak Living

• 3 Weeks of Paid Time Off (PTO)
• 10 Paid Holidays + 3 Floating Holidays
• Medical, Dental, and Vision Plans
• 401k matching
• Employee Referral Bonus Program
• Employee Assistance Program
• Employee Appreciation Events
  
  

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