Strategic Communications Specialist

Asurion; United States; On-site; USD 95,000 - 140,000; Full time

Job summary

Asurion is seeking a Strategic Communications Specialist at management level 39 - Senior Professional to shape and execute integrated communication strategies across projects and audiences. You will partner with leaders to ensure accuracy, timely delivery, and alignment with brand standards, using audience insights, data analytics, and AI-enabled tools.

This role emphasizes consultative guidance, risk/opportunity assessment, and hands-on execution in a fast-paced environment, with occasional

Qualifications

• Bachelor’s degree in Communications or related field.
• Progressive experience in strategic communications or corporate communications.
• Experience developing measurable communication programs.
• Familiarity with AI-enabled communication technologies.

Responsibilities

• Support, shape, and execute communications strategies for initiatives and audiences.
• Partner with leaders to identify opportunities and risks for communications.
• Create messaging frameworks and content to drive engagement and effectiveness.
• Analyze performance, stakeholder feedback, and audience sentiment to inform insights.
• Leverage AI tools to improve quality, efficiency, and scalability of communications.
• Coordinate messaging across teams and manage deadlines with attention to detail.

Skills

Strategic communications

Stakeholder management

Analytics & data storytelling

Executive presence

Cross-functional collaboration

Education

Bachelor’s degree in Communications/PR/Marketing

Tools

AI-enabled tools

Content analytics

Job description

Job Profile Name

Strategic Communications Specialist Management Level 39 - Senior Professional

Position Overview

The Strategic Communications Specialist supports, shapes, and executes integrated communication strategies for assigned projects, audiences, and business areas. Operating as a senior professional, this role partners across teams to gather inputs, ensure accuracy, and deliver timely, high-quality communications that align with organizational goals, culture, and brand standards. Leveraging audience insights, business context, data analytics, and emerging technologies—including AI-enabled communication tools—the specialist optimizes communication effectiveness and stakeholder impact. The role provides consultative guidance to leaders, identifies communication risks and opportunities, and balances strategic thinking with hands-on execution in a fast-paced, evolving environment.

Key Responsibilities

Support, shape, and execute communications strategies for assigned initiatives, audiences, or business areas. Partner with leaders and stakeholders to identify communication opportunities, risks, and desired outcomes; serve as a consultative communications partner as needed. Create communication plans, messaging frameworks, and content that drive organizational effectiveness and employee engagement. Provide counsel on stakeholder communications, message positioning, channel selection, and communication effectiveness. Analyze communication performance, stakeholder feedback, engagement metrics, and audience sentiment to inform recommendations and actionable insights. Evaluate and leverage emerging technologies, including AI-enabled tools, to improve communication quality, efficiency, and scalability. Establish and promote best practices for AI use and continuously identify opportunities to modernize communication approaches and enhance stakeholder experiences. Coordinate messaging across teams and channels; manage multiple deadlines and competing priorities with strong attention to detail. Influence cross-functional stakeholders, mentor junior team members informally, and coordinate communications workstreams without direct authority.

Education and Experience

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business, or related field.

Progressive experience in strategic communications, employee communications, corporate communications, public relations, or related disciplines.

Demonstrated experience supporting communication strategies that create measurable business outcomes; portfolio demonstrating strategic work.

Preferred: Experience supporting executive leadership communications; using communication analytics to drive decisions; leveraging AI-enabled communication technologies and workflow automation.

Preferred: Exposure to organizational change and transformation communications; crisis, issues, or reputation management; and experience in corporate, consulting, or agency environments supporting large-scale organizations.

Knowledge, Skills, and Abilities

Strategic communications consulting, planning, and execution. Communication measurement, analytics, data storytelling, and insight generation. Basic understanding of AI-assisted communication technologies and digital communication platforms. Advanced writing, editing, presentation, and message development expertise; basic graphic design knowledge. Strategic thinking, business acumen, sound judgment, and decision-making. Strong attention to detail; ability to meet deadlines and navigate ambiguity and competing priorities. Executive presence, consultative influence, and stakeholder relationship management. Strong collaboration skills; ability to coordinate messaging across teams and channels. Continuous learner with a growth and innovation mindset.

Travel Requirements

Travels: Occasional travel for meetings or events.

% of Time: Up to 10%.

Overnight Travel: Infrequent, as business needs dictate.

Physical Demands

Stationary Position: Frequently

Vision: 20/20 corrected vision

Hearing: Receive detailed information if spoken to

Company

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent We are not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.