Strategic Client Solutions Advisor

Bank of America; New York (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Bank of America is actively seeking a Financial Center Client Advisor to provide specialized, personalized service across borrowing and banking offerings. You will cultivate new relationships and deepen existing ones through client meetings and tailored solutions that help clients reach their financial goals.

The role emphasizes balancing sales, risk, and client care, with collaboration across leadership and partners to deliver an exceptional client experience.

Qualifications

• Has demonstrated experience and proven success with business-to-business sales and/or small business banking.
• Has strong communication skills with the ability to effectively influence clients.
• Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
• Has a proven sales track record.
• Can build productive partnerships and working relationships.
• Is experienced with outbound phone sales.
• Experience with financial information, spreadsheets and financial skills.
• Experience with in-person customer service and sales.
• Experience working with small business clients.
• Experience meeting or exceeding goals.
• A working knowledge of small business products and services.
• Bilingual Spanish.

Responsibilities

• Recommends financial advice and guidance that align with client financial goals and needs
• Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
• Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
• Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
• Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
• Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience

Skills

Client Management

Client Solutions Advisory

Customer and Client Focus

Referral Identification

Risk Management

Client Experience Branding

Credit Documentation Requirements

Credit and Risk Assessment

Pipeline Management

Referral Management

Attention to Detail

Collaboration

Issue Management

Prospecting

Relationship Building

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Spreadsheets

Job description

Bank of America is actively seeking a Financial Center Client Advisor to provide specialized, personalized service across borrowing and banking offerings. You will cultivate new relationships and deepen existing ones through client meetings and tailored solutions that help clients reach their financial goals.

The role emphasizes balancing sales, risk, and client care, with collaboration across leadership and partners to deliver an exceptional client experience.