Strategic Channel Partnerships Manager (AI CX)

PolyAI; Denver (CO); Hybrid; USD 220,000 - 260,000; Full time

Benefits offered by this job

Equity in the business

401k plan

Flexible PTO + 11 holidays

Learning & development allowance

WFH allowance

Job summary

PolyAI is seeking a Channel Account Manager to build and nurture our partner ecosystem, driving revenue and market expansion. Reporting to the VP of Channels, you will recruit and manage channel partners, maintain forecasts, and collaborate cross-functionally to execute channel strategies.

You will engage with technology distributors, alliances, and VARs, travel regionally, and contribute to a growing CX solutions ecosystem. Equity and a competitive salary accompany this role.

Qualifications

• Must have channel account management experience preferably in UCaaS, CCaaS or AI.
• Knowledge of routes to market including TSDs, Alliances, VARs, etc.
• Exceptional relationship building and interpersonal skills.

Responsibilities

• Channel Partner Management: Build and maintain relationships with channel partners (TSDs, Alliances, VARs).
• Sales and Partner Recruitment: Identify and recruit new partners into the channel program.
• Technical Acumen: Understand PolyAI solutions and present to partners and their customers.
• Forecasting and Reporting: Maintain channel pipeline and revenue forecasts.
• Cross-Functional Collaboration: Work with marketing, operations, legal, HR.
• Negotiation and Relationship Building: Engage with partners and customers at all levels, including CSuite.
• Market Insights: Monitor trends and partner needs to inform channel strategy.
• Idea-Driven Collaboration: Contribute your experience to the channel team's culture.

Skills

Channel management

UCaaS

CCaaS

AI

Job description

PolyAI is seeking a Channel Account Manager to build and nurture our partner ecosystem, driving revenue and market expansion. Reporting to the VP of Channels, you will recruit and manage channel partners, maintain forecasts, and collaborate cross-functionally to execute channel strategies.

You will engage with technology distributors, alliances, and VARs, travel regionally, and contribute to a growing CX solutions ecosystem. Equity and a competitive salary accompany this role.