Strategic Accounts Service Specialist

Employee Owned Holdings, Inc.; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

ESOP

Job summary

Employee Owned Holdings, Inc. in Tampa, FL seeks a customer-focused team member to support strategic OEM accounts.

The role coordinates orders, quotes, and service requests with outside sales, engineering, purchasing, and production to ensure timely delivery of technical solutions. The ideal candidate has strong communication, organizational skills, and the ability to learn technical product knowledge related to hydraulic, pneumatic, and automation components.

Qualifications

• High school diploma or GED required.
• Technical aptitude or training related to fluid power, mechanical or automation products a plus.
• Experience with customer communication via phone and email.
• Familiar with order entry/ERP systems is a plus.

Responsibilities

• Partner closely with Outside Sales to support strategic OEM accounts through proactive communication, timely follow-up, and coordinated execution.
• Learn and apply product knowledge across hydraulic, pneumatic, and automation components to help customers identify the right solutions.
• Serve as the primary internal contact for assigned accounts, ensuring consistent and professional handling of orders, quotations, and service requests.
• Develop strong relationships with customer contacts to understand production needs, forecasts, and business cycles.
• Provide real-time updates on pricing, product availability, lead times, and delivery status.
• Collaborate with cross-functional teams including engineering, outside sales, production and purchasing to resolve challenges and maintain customer satisfaction.
• Accounting/Finance – resolve credit, billing, and invoicing issues.
• Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and understand the implications of conformance with the Quality Management System.
• Other duties as assigned.

Skills

Customer communication

Strong communication

Organizational skills

Education

High school diploma or GED

Technical aptitude training

Tools

Microsoft Outlook

Excel

ERP systems

Job description

Employee Owned Holdings, Inc. in Tampa, FL seeks a customer-focused team member to support strategic OEM accounts.

The role coordinates orders, quotes, and service requests with outside sales, engineering, purchasing, and production to ensure timely delivery of technical solutions. The ideal candidate has strong communication, organizational skills, and the ability to learn technical product knowledge related to hydraulic, pneumatic, and automation components.