Strategic Accounts Controls Specialist

Johnson Controls, Inc.; Madison Heights (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Job summary

Johnson Controls, Inc. is hiring for an HVAC controls technician role focused on on-site service, diagnostics, and commissioning of building automation systems.

The position requires providing high levels of customer satisfaction, mentoring technicians, and delivering timely documentation and project updates. The role emphasizes safety, collaboration with account executives, and opportunities to upsell add-on work while maintaining compliance with Johnson Controls standards and customer

Qualifications

• Experience with building automation systems
• Strong problem-solving and diagnostic skills
• Excellent customer service and communication abilities
• Mentoring and leadership potential

Responsibilities

• Diagnoses and repairs complex building control systems and retrofits on-site.
• Mentors junior technicians and ensures high-quality workmanship.
• Maintains thorough project and service documentation on time.
• Provides recommendations and solutions to improve building efficiency and performance.

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And more!

What you will do

Under minimal supervision, conducts programming, repair, installation/retrofits, commissioning, preventive maintenance, and general servicing of Building HVAC systems and Controls (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct, on-site, customer interface. With a high level of complete technical competence, mentors control technicians, service technicians and mechanical technicians on building automation activities. Properly completes required project and service documentation on time.Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it:

• Diagnoses and repairs complex control systems malfunctions requiring expertise and knowledge of the customer's electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Consults with Account Executives/Sales and the customer through data gathered and site assessments.
• Provides recommendations (SRO) and field proposals for retrofits, upgrades and or enhancements to existing equipment.
• Assists Account Executives/Sales by providing technical recommendations for sales leads.
• Manages assigned work to meet professional and efficient execution of time and customer satisfaction.
• Reportsproblems or changes to management immediately. Interfaces with branch manager, service manager, service project manager, systems project manager, or subcontractors on projects to coordinate activities as required ethically and professionally.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• May assist with job layouts and bid proposals.
• Install and modify software and graphics.
• Communicate with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction.
• Meets regularly with Account Executives and customer to become familiar with operating problems, and deliver updates.
• Keeps Account Executives and customer informed on the services provided, outstanding issues and recommends system enhancements, upgrades, and replacement. Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to allcontroltechnicians in the branch.
• Provides safety awareness while working onsite with Johnson Controls subcontractors.
• Trains the customer in control systems operations.
• Delivers manuals and documentation to the customer for training needs as required.
• Provides mentorship for Controls Technicians and Service Technicians on complex building automation systems. Coaches, supports and trains the technical workforce on non-complex, non-critical equipment.
• Compilesjob documentation, such as certificate of completion, customer training form, training certificates and punch lists.
• Conducts extensiveself-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
• Other duties related to the installing,commissioningand servicing of building controls and facilities management systems and energy management systems, as assigned.
• Assists in the design and configuration of building control systems as defined by the contract documents.
• Creates flow diagrams, sequence of operations,and billof material, network layouts and electrical schematics as required.
• Assists in developing and testing software programs necessary to operate the system per the project requirements' intent.
• Compiles and/or completes project as built and close-out documentation.
• Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Selects, orders, and tracks the delivery of materials assigned.
• Assists in the loading and commissioning of all system and network-level controllers as required.
• Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• May provide field change information to the project team for the creation of as-built drawings and software.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Assists in performing site-specific training for owner / operator on the total building control system.
• Participates in release meeting with Account Executives, project field team, and customer.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

HIRING HOURLY RANGE: $37.78 - 52.02 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us