Strategic Account Manager - Wilton, CT (Greater Stamford / Fairfield County area)

MKS Instruments; Andover (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

MKS Instruments, Inc. seeks a Strategic Account Manager in the United States to partner with internal teams and customers, maintaining relationships with key semiconductor OEM subsidiaries.

You will drive growth, promote our portfolio, and align go-to-market strategies across divisions while reporting progress to leadership. The role requires a proven track record in strategic sales, strong analytical skills, and the ability to travel up to 30%.

Qualifications

• Bachelor's degree in a technical discipline required; Master's preferred.
• 5+ years of related experience in strategic account management or sales.
• Ability to travel up to 30% and meet customers in person.
• Experience leading technical sales and service teams in complex matrix organizations.

Responsibilities

• Develop and execute comprehensive strategic account strategy for growth.
• Collaborate with Product Line Managers to align go-to-market strategies and design wins.
• Create annual and multi-year account plans with clear growth targets.
• Report monthly and quarterly on bookings, design wins, opportunities, and forecast accuracy.
• Improve processes within the strategic account team and promote a customer-first culture.
• Maintain senior-level relationships with stakeholders and act as customer advocate.
• Coordinate regular business and technical review meetings.
• Partner with Customer Service, Operations, and Logistics to ensure flawless deliveries.
• Define KPI improvement projects and provide strategic pricing recommendations.
• Maintain CRM accuracy for forecasting and planning.

Skills

Strategic account management

Relationship building

Analytical skills

Sales leadership

CRM familiarity

Forecasting accuracy

In-person engagement

Education

Bachelor's degree in technical discipline

Master's degree preferred

Tools

CRM software

Job description

**The candidate for this position much be located in the Wilton, CT (Greater Stamford / Fairfield County area) or within a reasonable traveling distance.

A Day in Your Life at MKS:

As a Strategic Account Manager at MKS, you will partner with Internal Teams, Sales, and Customers, to maintain and develop the relationship with assigned US subsidiaries of a key Semiconductor OEM. You are a collaborative, growth-driven account manager who thrives in a team environment and plays a pivotal role in shaping and delivering customer satisfaction. In this role, you will report to the Strategic Account Director.

You will make an impact by :

Ownership & Growth Leadership

• Co-develop and execute the comprehensive Strategic Account strategy that delivers profitable growth and builds a long-term partnership.
• Partner with Product Line Managers across the multiple MKS divisions to promote our portfolio to align go-to-market strategies, execute design wins, and ensure revenue/margin targets are achieved.
• Build and deploy annual and multi-year tactical account plans; establish clear year-over-year growth targets tied to the Plan of Record (PoR).
• Report monthly and quarterly on performance by Strategic Account-including bookings, design wins, opportunity funnel, and forecast accuracy.

Leadership & Sales Excellence

• Improve processes and ways of working within the Strategic Account team to strengthen account penetration
• Champion a high-performance, customer-first culture within the commercial organization.
• Develop customer intimacy by coordinating regular business and technical review meetings.

Customer Engagement & Relationship Building

• Maintain and expand senior-level relationships with influential stakeholders at assigned Strategic Accounts.
• Act as the customer advocate internally while ensuring alignment between customer needs and business objectives.

Operational Accountability

• Partner closely with Customer Service, Operations, and Logistics to ensure flawless execution of deliveries and exceed customer expectations.
• Own assigned account KPI's and define and implement KPI improvement projects
• Collaborate with the wider Account Team to provide strategic pricing recommendations that optimize profitability and share position.
• Maintain and develop CRM accuracy for forecasting and planning.

What You Bring to the Team:

• A proven track record of driving profitable top-line growth across market cycles, with success operating within a complex matrix organization.
• Industry experience in Laser & Photonics, Micro Processing, and/or Semiconductor markets.
• Ability to maintain and develop long-term customer relationships
• Exceptional analytical and problem-solving skills, ability to diagnose issues, synthesize data, and recommend decisive actions.
• Extensive experience leading technical sales and service teams, with progressive responsibilities.
• Bachelor's degree in a technical discipline required; Master's degree preferred.
• 5+ years of related experience
• Ability to travel up to 30%.
• Ability to frequently meet in-person with customers and internal MKS stakeholders.

In addition to the above responsibilities, the following are considered material job duties of the position:

• Ability to take and follow directions and instructions.
• Ability to interact with other employees, customers, suppliers, vendors, or the public, in a safe, professional, and respectful manner.
• Access to sensitive and confidential business systems and software, personally identifying information, the company's financial information, and/or the ability to maintain physical security and safety.
• Because this position involves the above material job duties, trustworthiness, reliability, and good judgment also are material job duties.

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

Compensation and Benefits:

• Total Compensation: Salary Range: ($140,000 - 190,000) & Incentive Payment: ($30,000 - 100,000). This range is a good faith estimate of the expected total compensation for this position (base salary plus variable sales compensation), based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.
• Incentive Payment: A percentage of your total compensation is tied to participation in a Sales Incentive Plan (SIP) and is earned by your achievement of pre-established targets, pursuant to the terms of the SIP.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail].

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role