Strategic Account Manager (Upstate New York)

Resmed; San Diego (CA); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical and dental insurance

Vision insurance

Life insurance

401(k)

Employee stock purchase plan (ESPP)

Flexible spending account (FSA)

Job summary

ResMed is seeking a Strategic Account Manager to join our regional team. You will drive ResMed brand prescriptions and manage strong relationships with key clients, including physicians and sleep labs, to expand adoption of our solutions.

The role emphasizes planning, positioning, and strategic marketing of ResMed solutions, leveraging CRM tools and cross‑functional collaboration to grow the patient funnel and secure long‑term clinical preference.

Qualifications

• 5+ years of sales experience with medical devices.
• Bachelor’s degree or equivalent experience.
• Experience using Salesforce (SFDC) or similar CRM platform.
• Excellent sales, negotiating and closing skills.
• Effective communicator in upstream and cross‑channel collaboration.

Responsibilities

• Drive durable ResMed brand prescriptions, identify referral opportunities, and increase patient funnel by leveraging existing solutions.
• Develop and maintain solid relationships and engagement with clients to drive ResMed branded prescriptions as direct clinical and operational preference.
• Acquire a thorough understanding of client and patients’ needs to instill ResMed branded solutions from beginning to end of patient’s journey and to reduce fallout in the patient journey.
• Shift client’s clinical preference from diagnosis basis to patient’s long‑term success.
• Plan and execute strategies with specialists to drive client adoption of ResMed branded solutions.
• Collaborate with support teams through the sales process and long‑term implementation of solution(s) using Customer Relationship Management (CRM) system.
• Professionally represent ResMed as the subject matter expert on the broad portfolio of products and solutions.

Skills

Data-driven mindset

Data interpretation

Client analytics

Business acumen

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

We are looking for a dynamic Strategic Account Manager to join our regional team. This person will be responsible for driving ResMed brand prescriptions and managing strong relationships with our company's key clients.

The ideal candidate for this role would be located within a reasonable distance of Rochester and/or Syracuse, New York. Relocation assistance is not available.

Key deliverables include planning, positioning and strategic marketing of ResMed solutions with referral sources, including but not limited to physicians, sleep labs and other. In addition, building rapport with clients to drive adoption of ResMed brand as clinical preference.

Responsibilities

• Drive durable ResMed brand prescriptions, identify referral opportunities, and increase patient funnel by leveraging existing solutions.
• Develop and maintain solid relationships and engagement with clients to drive ResMed branded prescriptions as direct clinical and operational preference.
• Acquire a thorough understanding of client and patients’ needs to instill ResMed branded solutions from beginning to end of patient’s journey and to reduce fallout in the patient journey.
• Shift client’s clinical preference from diagnosis basis to patient’s long‑term success.
• Plan and execute strategies with specialists to drive client adoption of ResMed branded solutions.
• Collaborate with support teams through the sales process and long‑term implementation of solution(s) using Customer Relationship Management (CRM) system.
• Professionally represent ResMed as the subject matter expert on the broad portfolio of products and solutions.

Key Skills

• A data‑driven mindset to identify how to effectively increase customer funnel.
• Ability to interpret key data/reports to clinically and constructively increase shares.
• Analyze client data to understand patient and provider relationships to offer ResMed brand solutions.
• The ability to develop strong business acumen, build trust and credibility with clients, and gain their adoption of ResMed solutions and products as primary preference.
• Strong interpersonal and communication skills to build rapport with clients and adjust strategy to meet their needs.

Qualifications and Experience

• 5+ years of sales experience plus a bachelor’s degree or equivalent experience.
• Prior top‑ranked medical device, business‑to‑business (B2B) or business‑to‑consumer (B2C) experience.
• Exceptional sales, negotiating and closing skills.
• Experience using Salesforce (SFDC) or similar customer relationship management (CRM) platform.
• Excellence in all forms of communication, effective communicator in upstream and cross‑channel collaboration.
• Motivated, execution‑focused and results‑oriented with accountability for continuous improvement.
• Team player with strong work ethic and a can‑do attitude.
• Ability to travel throughout territory as necessary to achieve results.

Benefits

Employees scheduled to work 30 or more hours per week are eligible for comprehensive benefits, including medical, vision, dental, life, AD&D, short‑term and long‑term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days, and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.