Strategic Account Manager - Security

GardaWorld; Charlotte (NC); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Remote work

Benefits package

Career growth

Travel opportunities

Job summary

GardaWorld is seeking a Strategic Account Manager to oversee high-impact accounts, drive security initiatives, and foster long-term partnerships. You will lead complex projects, shape security strategies, and guide teams with 24/7 on-call responsibility.

The role requires proactive problem-solving, a sharp business mind, and a commitment to performance. Location is remote/home-based on the U.S. East Coast with travel up to 30% as needed.

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• 5+ years of successful experience in security operations management.

Responsibilities

• Availability for on-call duty 24/7 to address client or team issues and emergencies.
• Maintain and update all business databases (CRM, ERP).
• Ensure consistent operations across the portfolio via regular communications with key client contacts and GardaWorld branches.
• Conduct periodic reviews of MSA compliance at branch and site levels.
• Establish and nurture strategic relationships for principal accounts and partnerships.
• Formulate and assess comprehensive security and crisis management strategies.
• Oversee client billing processes, including DSO assessments and overdue payments follow-ups.
• Maintain Client Summary Forms (CSF) and Account Summary Forms (ASF).
• Identify enhancements to the client’s security program to strengthen relationships.
• Fulfill contracted KPIs for the account client.
• Navigate customers through integration projects, contracts, RFPs, and onboarding.
• Analyze data and prepare internal client management reports.
• Provide pricing estimates with local branch and executive sponsor.
• Prepare client-focused presentations including KPI/Truth Reports and action plans.
• Other duties as directed by leadership.

Skills

Leadership

Communication

Analytics

CRM

Documentation

Relationship-building

Stress management

Time management

Tools

Microsoft Dynamics

Microsoft Office

Job description

Drive Performance, Build Partnerships, and Lead Security Excellence – Join GardaWorld!

Are you a strategic leader with a passion for security operations and client success? GardaWorld is seeking a driven and experienced Strategic Account Manager to oversee high-impact accounts, spearhead security initiatives, and foster lasting partnerships. This is more than just a job—it's an opportunity to lead complex projects, shape security strategies, and influence operational excellence across a diverse portfolio. With 24/7 on-call responsibility, you’ll be at the heart of our mission to deliver unmatched client service, ensure contractual compliance, and guide teams through challenges with confidence.

If you're a proactive problem-solver with a sharp business mind and a commitment to performance, we want to hear from you!

What’s In It For You

• Competitive Salary: $90,000 - $100,000 annually
• Work Site Location: Remote/home-based. Candidates must reside on the East Coast and be willing to travel up to 30% as business needs require.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: This role will necessitate travel to different regions, potentially involving overnight stays. It may also require regular visits between various work locations.

Your Responsibilities

• Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences.
• Responsible for the maintenance and update of all business databases, such as CRM and ERP systems.
• Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams.
• Conducts periodic reviews of MSA compliance at both branch and site levels as necessary.
• Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams.
• Formulates, executes, and assesses comprehensive security and crisis management strategies.
• Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments.
• Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record.
• Seeks out enhancements to the client’s security program to fortify a lasting, positive relationship.
• Comprehends, fulfills, and upholds the contracted KPIs for the account client.
• Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence.
• Takes charge of data analysis and the preparation of internal reports for client management.
• Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.
• Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations.
• Other duties as directed by leadership.

Your Qualifications

• Authorized to work in the United States
• Able to pass an extensive screening process
• 5+ years of successful experience in security operations management.

Your Skills And Competencies

• Proven leadership and team management abilities
• Strong analytical, organizational, and decision-making skills
• Excellent written and verbal communication across all levels
• Highly detail-oriented and deadline-driven
• Self-motivated, adaptable, and able to thrive in a fast-paced environment
• Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
• Strong grammar, spelling, and documentation skills
• Positive attitude with strong ethics and alignment to company values
• Ability to build effective relationships with colleagues, clients, and vendors
• Comfortable working under pressure and managing multiple priorities

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.