Strategic Account Manager - Medicaid

Cambia Health Solutions, Inc.; Fargo (ND); Hybrid; USD 102,000 - 138,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Company 401(k) with generous match

Paid time off

Parental leave

Wellness programs

Employee Assistance Fund

Commuting and parking benefits

Work from home options

Job summary

Cambia Health Solutions, Inc. in Fargo, ND is seeking a Strategic Account Manager – Medicaid for a Hybrid role with 3 days in the office. The role focuses on leadership for relationships with state agencies to support North Dakota Medicaid and ensure a person-focused health care experience.

You will drive governance, stakeholder engagement, and strategic planning within a matrixed organization, coordinating with internal teams and external partners to meet objectives and manage risks.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or Marketing and 10 years of health plan and/or account management experience.
• Experience servicing large group accounts or equivalent combination of education and experience.
• Proven ability to develop and maintain strategic account relationships with state agencies and regulators.

Responsibilities

• Provide dedicated leadership for state relations, governance, and stakeholder engagement for North Dakota Medicaid.
• Serve as primary contact for external stakeholder relationships, complementing Operations Manager’s focus on execution.
• Understand client and state agency needs; recommend strategies to achieve business objectives while anticipating needs.
• Drive cross-functional coordination across a matrixed organization to align external commitments with internal execution.
• Act as first point of contact for escalated issue resolution and risk management.
• Monitor regulatory, market, and competitive conditions to implement strategic adjustments.
• Lead introduction and implementation of new products and program enhancements per multiyear plan.

Skills

Relationship management

Governance

Stakeholder engagement

Medicaid knowledge

Strategic planning

Cross-functional collaboration

Education

Bachelor's degree in Business, Healthcare Administration, or Marketing

Job description

Strategic Account Manager – Medicaid Hybrid role (3 days/week in office) in our Fargo, ND (preferred), Boise, ID, Salt Lake City, UT, Portland, OR or Renton, WA offices. Candidates should reside within commutable distance of that location or be willing to relocate Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia's dedicated team is living our mission to make health care easier and lives better. As a member of the Government Programs team, our Strategic Account Manager‑Medicaid will provide dedicated leadership for relationship management, governance, and stakeholder engagement — serving as the critical bridge between Cambia and our state agency partners to ensure the success of our North Dakota Medicaid line of business — all in service of creating a person-focused health care experience.

What You Bring to Cambia:

Qualifications:

Bachelor's degree in Business, Healthcare Administration, or Marketing and 10 years of health plan and/or account management experience, including experience servicing large group accounts, or an equivalent combination of education and experience.

Skills and Attributes:

Proven ability to develop and maintain strategic account relationships, both directly with customers and on their behalf with internal stakeholders, including experience working with government or state agency partners. Demonstrated knowledge of Medicaid managed care programs and experience building trusted relationships with state Medicaid agencies, regulators, and other key stakeholders while managing contractual commitments and strategic priorities. Demonstrated experience leading collaborative strategic planning, developing supporting documentation, creating financial business cases, and driving operational execution. Ability to balance customer and regulatory partner needs with business realities, skilled at achieving win‑win outcomes through a partnership and collaborative approach. Knowledge of industry trends in healthcare, including Medicaid programs, as well as federal and state legislative and regulatory issues. Experience developing and delivering effective, relevant presentations to customers, state agency partners, and internal stakeholders at all levels. Proven ability to manage escalations, proactively identify risks, and develop contingency plans that protect both external relationships and internal execution. Experience with AI tools and technologies to enhance productivity and decision‑making in professional settings highly desired. Strong communication skills, both externally and internally, with the ability to achieve goals through influence, advocacy, and bringing colleagues together across a highly matrixed organization.

What You Will Do at Cambia:

• Provide dedicated leadership for state relations, stakeholder engagement, and governance responsibilities required to operate a successful North Dakota Medicaid line of business, maintaining strong partnerships with state agencies and ensuring regulatory confidence.
• Serve as the primary point of contact for external stakeholder relationships, complementing the Operations Manager's focus on operational performance, compliance, and day-to-day execution to establish a sustainable and high‑performing operating model.
• Ensure a clear understanding of client and state agency needs, recommending strategies and programs to most effectively achieve business objectives while anticipating needs before partners ask for help.
• Drive cross‑functional coordination across a highly matrixed organization, ensuring alignment between external commitments made to state agencies and internal execution by operational teams.
• Act as the first point of contact for escalated issue resolution, proactively managing risks and developing contingency plans to protect both stakeholder relationships and organizational performance.
• Work with the Strategic Relationship Director to monitor regulatory, market, and competitive conditions, anticipating changing priorities and implementing strategic adjustments to support the account management approach.
• Lead the introduction and successful implementation of new products, program enhancements, and strategic initiatives in accordance with a multiyear business plan, ensuring sustainable processes and consistent delivery on service level agreements.

Pay & Benefits

Pay ranges vary based on the candidate's work location. The expected hiring range depends on skills, experience, education, and training; relevant licensure/certifications; and performance history. Oregon, Washington, Utah, and Idaho: The expected hiring range is $136,000‑184,000, the full salary range is $128,000‑208,000 and the bonus target is 15%. North Dakota: The expected hiring range is $101,852‑137,801 and the full salary range is $90‑435‑149,219.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

• Work alongside diverse teams building cutting‑edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
• We believe a career at Cambia is more than just a paycheck – and your compensation should be too.
• Our compensation package includes competitive base pay as well as a market‑leading 401(k) with a significant company match, bonus opportunities and more.
• In exchange for helping members live healthy lives, we offer benefits that empower you to do the same.

Benefits Highlights

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company‑paid holidays.
• Market‑leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award‑winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.
• Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. As part of our security requirements, new hires will need access to a personal mobile device to set up Multi‑Factor Authentication (MFA) upon joining the company. MFA is an important layer of protection for accessing Cambia systems and is required for all employees.

We are an Equal Opportunity employer dedicated to a drug and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.

A background check is required.

Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.

Everyone is a health care consumer deserving of a simpler, more personalized experience. Cambia is transforming the health care system to revolve around people. For over 100 years we’ve designed people‑first health solutions rooted in the nation’s first health plan, a loggers’ wage pool established in the Pacific Northwest. Today that pioneering spirit aligns our family of over 20 companies, including 4 not‑for‑profit BlueCross and BlueShield licensed health plans serving over 3 million Americans. Cambia blends data science with a compassionate human perspective to anticipate people’s needs, and empower them to make smarter health care choices.