Strategic Account Manager

The Washington Post; Washington (District of Columbia); On-site; USD 85,100 - 127,700; Full time

Job summary

The Washington Post is seeking a Strategic Account Manager to drive client relationships and oversee the execution of customized advertising solutions across desktop, mobile web, print, social media, and apps.

You will collaborate with internal teams and external partners to deliver data-informed marketing strategies, manage post-sale support, and lead cross-functional campaigns that meet client objectives and timelines.

Qualifications

• 3+ years in account management or digital advertising.
• Experience with large campaigns ($1M+ budgets).
• Contract negotiations, renewals, upsells.
• Excellent written and verbal communication.
• Ability to present to C-level executives.
• Proficiency with Excel, PowerPoint, and CRM tools.

Responsibilities

• Serve as central client contact and manage project workflows.
• Lead strategic development and optimization of campaigns across platforms.
• Develop understanding of client industries to tailor solutions.
• Provide post-sale support with performance insights.
• Collaborate with Sales, Ad Ops, Product, Design, Content, and Social Strategy.
• Monitor engagement, conversions, and brand metrics.
• Prepare post-campaign reports with insights and recommendations.

Skills

Account management

Client services

Digital advertising

Negotiation

Presentation skills

Cross-functional teamwork

CRM familiarity

Education

Bachelor's degree in business, marketing, communications, or a related field

Tools

Salesforce

Asana

Jira

Prisma

MediaOcean

Excel

PowerPoint

Job description

Overview

Join the future of news. The Washington Post is seeking a Strategic Account Manager to drive successful client relationships and ensure the seamless execution of custom advertising solutions. This role manages client accounts, serves as the primary point of contact, and leads the implementation of high-fidelity advertising campaigns across multiple platforms, including desktop and mobile web, print, social media, and mobile apps. The Strategic Account Manager collaborates with internal teams and external partners to deliver data-driven marketing solutions that align with client objectives.

What Motivates You

• Passion for relationship-building with exceptional customer service skills
• Solutions-oriented mindset with a proactive approach to problem-solving
• Ability to prioritize tasks and manage time efficiently in a fast-paced environment
• Comfort in communicating and presenting to clients at all levels, including senior leadership
• Ability to anticipate challenges and proactively address them
• Strong organizational skills and ability to manage complex projects
• Adaptability to changing client needs and market conditions

How You\'ll Support the Mission

• Serve as the central point of contact for clients, managing all communication and project workflows to ensure a seamless client experience.
• Build and maintain strong working relationships with key stakeholders, including clients, agencies, internal teams, and third-party vendors.
• Lead the strategic development, execution, and performance optimization of advertising campaigns across multiple platforms.
• Develop a deep understanding of clients’ industries, competitive landscapes, and business objectives to craft tailored marketing solutions.
• Oversee post-sale client support, providing performance insights, campaign recommendations, and strategic guidance.
• Manage project timelines, ensuring deliverables are met according to client expectations and internal quality standards.
• Advocate for client needs internally while balancing operational feasibility and strategic priorities.
• Collaborate with internal teams such as Sales, Ad Operations, Product, Design, Content, and Social Strategy to execute high-impact campaigns.
• Monitor and optimize campaign performance using data analysis, reporting on key metrics such as engagement, conversions, and brand awareness.
• Prepare and deliver post-campaign reports that highlight successes, insights, and recommendations for future initiatives.
• Identify opportunities for client renewals, upsells, and cross-selling of additional products and services.
• Lead process improvements to enhance efficiency and best practices in account and project management.
• Troubleshoot and support any technical or creative issues that arise related to bid requests, win rates, optimization levers, audience targeting, pricing, fees, and more, ultimately ensuring the smooth execution of client campaigns.
• Work collaboratively with internal cross-functional teams and DSP/SSP partners directly.

The Skills and Experience You Bring

• 3+ years of experience in account management, client services, or digital advertising project management.
• Strong understanding of media, advertising, and marketing industry trends.
• Proven ability to manage large-scale marketing campaigns with budgets of $1M+.
• Experience negotiating contracts, renewals, and upsell opportunities.
• Excellent interpersonal and written communication skills, with the ability to present to C-level executives.
• Ability to work independently and collaboratively across teams.
• Proficiency in Microsoft Excel, PowerPoint, and other business software.
• Familiarity with CRM, project management, and ad-serving platforms such as Salesforce, Asana, Jira, Prisma, and MediaOcean.
• Bachelor\'s degree in business, marketing, communications, or a related field preferred.

Collaboration and Work Environment

Collaboration makes us stronger. Offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on-site five days a week.

Compensation and Benefits

• Competitive medical, dental and vision coverage
• Company-paid pension and 401(k) match
• Three weeks of vacation and up to three weeks of paid sick leave
• Nine paid holidays and two personal days
• 20 weeks paid parental leave for any new parent
• Robust mental health resources
• Backup care and caregiver concierge services
• Gender affirming services
• Pet insurance
• Free Post digital subscription
• Leadership and career development programs
• Benefits may vary based on job type, schedule, location, and union status

The salary range for this position is: $85,100 - $127,700 annually. The actual salary will depend on individual skills, experience, and qualifications. This position may be eligible for a bonus or incentive program. A member of the Talent Acquisition team will discuss bonus terms during the interview process.

Your story awaits. Apply today. Learn more about The Post at careers.washingtonpost.com.