Strategic Account Manager

Alaffia Health; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Flexible, paid vacation policy

Direct access to Leadership

Job summary

Alaffia Health is seeking an experienced customer success/sales professional to manage a portfolio of health plan customers from onboarding to renewal. You will drive revenue, coordinate with the Sales team, and ensure successful adoption of our AI SaaS tool and payment integrity audits across the client base.

Ideal candidates will have 3+ years in B2B sales or customer success, strong health insurance knowledge, and a proven quota attainment.

Qualifications

• 3+ years of experience in sales, customer success, or account management in a B2B organization.
• Deep understanding of health insurance, medical billing and coding, and payment integrity.
• Proven track record of exceeding quota and/or outperforming key target metrics.
• Strong experience implementing SaaS and/or services solutions.
• Excellent verbal and written communication skills and interpersonal skills.
• Demonstrated ability to develop trusted advisor relationships with key decision makers.
• Ability to anticipate customer needs and position product solutions accordingly.
• Proactive in identifying expansion opportunities to drive revenue and growth.

Responsibilities

• Serve as the primary contact between Alaffia and a book of health plan customers
• Drive revenue by owning onboarding, implementation, expansion, renewals, and retention
• Partner with Sales to understand new customers’ workflows and pain points for full rollout
• Understand Alaffia’s differentiators and how clients can leverage them
• Ensure fast, thorough onboarding within 90 days of signature
• Lead Quarterly Business Reviews to identify growth opportunities and ROI
• Review monthly product activity to manage volume changes with customers and stakeholders
• Create client-facing documentation and refine internal policies
• Build relationships with VP-level and C-suite executives across health plans
• Work cross-functionally to prioritize customer feedback and drive product improvements

Skills

Account management

Sales

Customer success

Relationship building

Negotiation

Project management

Time management

Communication

Tools

CRM (Salesforce)

Job description

Every year, U.S. health plans lose billions to improper payments and administrative waste. That wasted spending ultimately trickles down across the healthcare ecosystem, driving up costs for plans, providers, and patients alike. We're here to change that paradigm.

Alaffia is a new kind of claims operations partner for health plans. Using expert clinicians and transparent AI, we deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. With Alaffia, health plans can cut wasted spending more effectively than ever — and provide their members the most affordable care.

We're a high-growth, venture-backed Series B healthtech startup based in NYC and are actively scaling our company. Join us in helping to build a healthcare system that works better for everyone.

(*This position requires current authorization to work in the United States. Unfortunately, we are not in a position to sponsor work visas at this time.)

What You'll Be Doing

• Serve as the primary contact between Alaffia and a book of health plan customers
• Drive revenue for Alaffia by owning customer onboarding & implementation, expansion, renewals, retention, and overall growth across a book of health plan customers. You will directly own a revenue target for your book of business
• Partner with the Sales team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout of our payment integrity audits and our AI SaaS tool
• Understand Alaffia’s key differentiators, product strategy, product features, and functionality, and how clients can best leverage them to suit their specific needs and use case(s)
• Ensure fast, thorough, and complete product onboarding of new Alaffia customers within 90 days of signature
• Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI
• Review monthly volume at the product level to manage any mitigation of changes in volume with customers and internal stakeholders
• Create client-facing documentation and contribute to the refinement of internal policies and procedures
• Build and nurture strong relationships with VP-level and C-suite executives, payment integrity and claims operations professionals at health plans across the country to understand their pain points and priorities to deepen the usage of Alaffia’s products and services
• Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience and drive product enhancements

What We’re Looking For

• 3+ years of experience in sales, customer success, or account management in a B2B organization
• Deep understanding of health insurance, medical billing and coding, and payment integrity
• Proven track record of exceeding quota and/or outperforming key target metrics
• Strong experience implementing SaaS and/or services solutions
• Excellent verbal and written communication skills, as well as interpersonal skills
• Demonstrated ability to develop a trusted advisor relationship with key decision makers at all levels within the account
• Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships
• Ability to anticipate customers’ needs and position product solutions accordingly
• Ability to proactively identify expansion opportunities to drive additional revenue and growth of the existing customer base
• Exceptional project management and time management skills
• Detail-oriented and high adaptability with the desire to thrive in a fast-paced environment
• Familiarity with basic sales tools and common metrics

Our Culture

Alaffia was born out of our founders' personal connection to the inefficiency of the U.S. healthcare system. We are deeply mission-driven, with an abiding belief that technology can help create a better future for everyone — and we're looking for others who share our passion for change to join the team.

What Else Do You Get?

• Competitive compensation package (cash + equity)
• Medical, Dental and Vision benefits
• Flexible, paid vacation policy
• Work in a flat organizational structure — direct access to Leadership