Strategic Account Manager

Azumano Travel Service, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Remote work

Job summary

CI Azumano, a Seneca Holdings travel management company, seeks a Strategic Account Manager to support a portfolio of key accounts. This remote role emphasizes delivering customized travel solutions, upselling services, and building lasting client partnerships.

You will collaborate across internal teams, negotiate favorable terms, and develop annual plans to meet client goals while ensuring profitability. Travel to client sites may be required up to 30% of the time as part of relationship

Qualifications

• 5+ years experience in account management, client services, or travel management preferred.
• Strong verbal and written communication, relationship management, and presentation skills.
• Exceptional problem-solving, organizational, and analytical abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong understanding of financial travel program drivers.
• Proficiency with Microsoft Office and reporting tools.
• Ability to travel 30% of the time.

Responsibilities

• Strategize ways to broaden CI Azumano’s business relationships and drive client loyalty in a partnership culture.
• Represent CI Azumano brand through interactions with all key stakeholders, and participate in new sales processes on key prospects.
• Be the internal champion for clients by keeping departments informed to meet client goals.
• Proactively address objections and collaborate to find solutions.
• Develop and maintain strong relationships with managers to ensure service standards and client success.
• Create annual business plans with customers and track progress to goals.
• Coordinate with internal teams to meet client SLA and profitability targets.

Skills

Account management

Relationship management

Presentation skills

Microsoft Office

Reporting tools

Travel readiness

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Reporting tools

Job description

CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Strategic Account Manager to support our growing team. This is a remote position. in {{insert office city and state here}}. The objective of this work is to {{insert objective here}}.

The Strategic Account Manager will serve as a Trusted Advisor to a portfolio of key accounts and will drive highly customized solutions and offerings to add greater value to their client base. They will focus on revenue generation by upselling solutions to meet a client's needs. In addition, they will position themselves within the client by developing multiple relationships to stay abreast of threats and opportunities for CI Azumano.

Roles and responsibilities include but are not limited to:

• Strategize ways to broaden CI Azumano’s business relationships and drive client loyalty in a partnership culture.
• Represent CI Azumano brand through interactions with all key internal and external stakeholders. Represent the department during new sales process on selected key prospects.
• Be the cheerleader for the clients internally by keeping all departments informed and focused on obtaining the clients' business goals.
• Ability to have tough and honest conversations with external and internal stakeholders.
• Proactively looks for objections and becomes the conduit to find solutions.
• Know your client better than your client contact.
• Create a “win-win” team approach to solve client issues.
• Understands the financial side of travel management and works in collaboration with internal and external stakeholders to drive profitability by accessing and meeting a client's needs.
• Interprets contracts and provides guidance to internal stakeholders to meet client SLA’s while staying in scope of deliverables.
• Proven negotiation skills that deliver value to the client while achieving or exceeding CI Azumano’s corporate goals.
• Create annual business plans with customers that are measurable and tracks progress to goals.
• Develop and maintain professional working relationships with managers and staff to ensure maximum cooperation and achievement of service standards. Meet on a regularly scheduled basis to ensure all stakeholders stay connected to the customer.
• Promote the team's approach to meeting client needs and/or providing service correction.
• Position CI Azumano brand with industry suppliers and develop strong relationships for the benefit of the client and CI Azumano
• Work across department lines and represent clients while understanding the internal constraints of priorities in other areas.
• Other duties may be assigned.
  • Responsible for policy development, supplier negotiations, strategy for online adoption rate improvement, reporting requirements, industry best practice communications, and quarterly and annual reviews.
  • Review and analyze the client’s program performance and identify areas for improvement and cost savings.
  • Provide efficient problem resolution & escalation as necessary, detailed analysis and reporting, as well as, advice and counsel on the latest industry trends.
  • Coordinate with the client to develop a travel curriculum that will help the travelers stay informed on the latest trends in the travel industry.
  • Conduct training sessions live onsite or via video conference.

REQUIREMENTS:

• 5 years of experience in account management, client services, or travel management preferred.
• Strong verbal and written communication, relationship management, and presentation skills.
• Exceptional problem-solving, organizational, and analytical abilities.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong understanding of financial travel program drivers.
• Proficiency with Microsoft Office and reporting tools.
• Ability to travel 30% of the time.

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CI Azumano’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.