Strategic Account Manager

ImageFIRST; Cleveland (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Weekly pay

Pet insurance

Hospital indemnity insurance

401k match

PTO package

Tuition reimbursement

Referral program

Great company culture

Collaborative team environment

Job summary

ImageFIRST in Cleveland is seeking a Strategic Account Manager to drive new business growth across hospitals, outpatient centers, and healthcare systems while dedicating 80% of time to new opportunities and 20% to supporting key existing accounts.

The ideal candidate has 5+ years in healthcare B2B sales, excels in field-based, relationship-driven environments, and can articulate the value of clean, safe, dependable textile and facility services to enhance patient experience.

Qualifications

• 5+ years of B2B sales experience, ideally within healthcare or facility services.
• Demonstrated success in new business development and closing deals with C-suite/operational leaders.
• Strong understanding of healthcare sales cycles and value-based selling approach.
• Willingness to travel up to 50% in the assigned territory.

Responsibilities

• Identify and develop new business opportunities within hospitals, health systems, ambulatory centers, and large outpatient facilities.
• Engage key decision-makers in infection control, environmental services, nursing, purchasing, and administration.
• Deliver consultative, needs-based presentations showing how ImageFIRST improves compliance, patient satisfaction, and operations.
• Maintain CRM records with activity, pipeline, and account information; close new business in line with monthly/quarterly goals.
• Collaborate with Service and Operations teams to ensure exceptional customer experience and service execution.

Skills

B2B sales

Healthcare sales

C-suite engagement

Field sales

Salesforce

Education

Bachelor’s degree

Tools

Salesforce

Job description

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Job Overview

As a Strategic Account Manager based in Cleveland, you will dedicate approximately 80% of your time to driving new business growth across hospitals, outpatient centers, and healthcare systems, while spending the remaining 20% providing strategic support to existing key accounts.

The ideal candidate brings a proven background in solution-based B2B sales, thrives in a field-oriented, relationship-driven environment, and is passionate about helping healthcare providers enhance the patient experience through clean, safe, and dependable textile and facility service solutions.

Why Join ImageFIRST?

We’re not just offering a job—we’re offering a purpose. Join a company where your work supports the people who care for others. As the largest national provider of healthcare laundry and linen rental services, we’re growing fast and looking for talented sales professionals to help expand our impact.

ImageFIRST offers stability and long-term opportunities within the healthcare industry, one of the most resilient and consistently growing sectors.

Learn more about us at https//www.imagefirst.com/company/

Responsibilities

• Proactively identify and develop new business opportunities within hospitals, health systems, ambulatory surgery centers, and large outpatient facilities.
• Strategically prospect and engage key decision-makers in departments such as infection control, environmental services, nursing, purchasing, and administration.
• Deliver consultative, needs-based presentations that demonstrate how ImageFIRST enhances compliance, patient satisfaction, and operational efficiency.
• Navigate complex, multi-stakeholder sales cycles to successfully close new business in alignment with monthly and quarterly objectives.
• Maintain accurate and up-to-date records of sales activity, pipeline progress, and account information within CRM.
• Serve as the primary point of escalation and support for major existing accounts in partnership with local service teams.
• Conduct regular site visits and quarterly business reviews to evaluate service satisfaction, strengthen relationships, and identify opportunities for account growth.
• Collaborate closely with Service and Operations teams to ensure exceptional customer experience and flawless service execution.
• Monitor account performance and retention risks, taking proactive measures to resolve issues and maintain long-term partnerships.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience will be considered.
• Minimum of 5 years of B2B sales experience, ideally within healthcare, facility services, or other service-based industries.
• Demonstrated success in new business development, including prospecting, presenting, and closing deals with C-suite and operational leaders.
• Strong understanding of healthcare sales cycles and the ability to navigate complex decision-making environments using a value-based selling approach.
• Exceptional interpersonal, communication, and negotiation skills.
• Comfortable working in the field and traveling within the assigned territory (up to 50%).

Preferred Experience

• Experience selling outsourced services (e.g., laundry, janitorial, dietary, or environmental services) to healthcare providers.
• Familiarity with infection prevention, Joint Commission standards, or other healthcare compliance regulations.
• Proficiency with Salesforce or a similar CRM for tracking sales activity and pipeline management.
• Proven track record of 5+ years in B2B sales, with industry experience strongly preferred.
• Strong negotiation skills with the ability to influence decision-makers and close complex deals.

• Be Respectful Value all we come in contact with
• Be Remarkable Create a positive moment with every interaction
• Be Safe Keep ourselves and those around us safe
• Be Honest Be guided by truthfulness in all we do
• Weekly pay
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.