Strategic Account Manager

Pact; Boulder (CO); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401K matching

Employee discount

Hybrid work (Boulder)

Job summary

Pact is seeking a Strategic Account Manager to own day-to-day execution and long-range growth across a defined portfolio of key wholesale accounts in apparel. The role sits at the intersection of sales, operations, and merchandising, serving as the internal champion and the external face of Pact to buyers.

You will manage seasonal buy planning, EDI operations, planograms, and sell-through analyses, while identifying white space to grow the business and strengthen partner relationships across

Qualifications

• 5+ years of wholesale account management in apparel or consumer goods.
• Proven track record managing major national accounts.
• Deep familiarity with retail vendor operations: EDI, routing guides, chargebacks, planograms, and promotional ROI.
• Strong financial acumen — cost/retail/margin models and sell-through data.
• Excellent communicator with senior buyer relationships.

Responsibilities

• Serve as the primary contact for a portfolio of strategic wholesale accounts across natural, specialty, department store, and/or club channels.
• Own seasonal sell-in: build compelling assortment proposals aligned to account POG strategy and Pact brand.
• Develop and present seasonal line reviews, hindsight analyses, and growth plans.
• Negotiate trading terms, promotional investments, and floor set timing.
• Identify and pursue expansion opportunities within existing accounts.
• Manage PO confirmations, routing compliance, EDI order management, and chargebacks.
• Coordinate with supply chain to ensure on-time delivery and avoid penalties.
• Maintain planogram forecast files and scan guides.
• Track sell-through and inventory; recommend replenishment or promotions.
• Assist with UPC/VIN submissions and item setup.

Skills

Wholesale AM

National accounts

EDI & planograms

Excel/Sheets

Travel

Tools

NetSuite

Job description

Pact is a GOTS-certified organic cotton, Fair Trade USA, and carbon-neutral apparel brand headquartered in Boulder, CO. We believe looking good and doing right by people and the planet are not mutually exclusive — and we back that up with the certifications to prove it. Our wholesale business spans national natural and specialty retailers, club, and department store channels. We are growing fast and looking for a commercially sharp, relationship-driven account manager to help us scale our most strategic partnerships.

About Pact

Pact is a GOTS-certified organic cotton, Fair Trade USA, and carbon-neutral apparel brand headquartered in Boulder, CO. We believe looking good and doing right by people and the planet are not mutually exclusive — and we back that up with the certifications to prove it. Our wholesale business spans national natural and specialty retailers, club, and department store channels. We are growing fast and looking for a commercially sharp, relationship-driven account manager to help us scale our most strategic partnerships.

The Role

The Strategic Account Manager owns day-to-day execution and long-range growth across a defined portfolio of key wholesale accounts. This role sits at the intersection of sales, operations, and merchandising — you are the internal champion for your accounts and the external face of Pact to your buyers. You will manage everything from seasonal buy planning and planogram strategy to EDI operations, promotional calendars, and sell-through performance, while identifying white space to grow the business.

Key Responsibilities

Account Management & Sales

• Serve as the primary point of contact for a portfolio of strategic wholesale accounts across natural, specialty, department store, and/or club channels.
• Own seasonal sell-in: build compelling assortment proposals aligned to account POG strategy, buyer priorities, and Pact brand direction.
• Develop and present seasonal line reviews, hindsight analyses, and forward-looking growth plans.
• Negotiate trading terms, promotional investments, and floor set timing to maximize mutual profitability.
• Identify and pursue door expansion, adjacency, and new category opportunities within existing accounts.

Retail Operations & Execution

• Manage all operational touchpoints: PO confirmation, routing compliance, EDI order management, invoice resolution, and chargeback dispute.
• Coordinate with supply chain and logistics teams to ensure on-time delivery against buyer windows and avoid compliance penalties.
• Build and maintain planogram forecast files and scan guides in alignment with account POG cycles.
• Track and report on sell-through, weeks of supply, and in-stock performance; recommend replenishment or promotional actions as needed.
• Support new item setup processes including UPC/VIN submissions, cost/retail verification, and vendor portals.

Cross-Functional Collaboration

• Partner closely with demand planning, production, and finance to align forecasts and manage inventory against confirmed POs.
• Collaborate with marketing on promotional strategy, packaging development, and co-op execution.
• Work with the VP of Sales on channel strategy, account tiering, and go-to-market planning.
• Brief internal stakeholders on account performance, competitive landscape, and retailer feedback.

Qualifications

Required

• 5+ years of wholesale account management experience in apparel, accessories, or consumer goods.
• Proven track record managing major national accounts (natural grocery, department store, club, or specialty retail).
• Deep familiarity with retail vendor operations: EDI, routing guides, chargebacks, planograms, and scan-based promotions.
• Strong financial acumen — comfortable building and analyzing cost/retail/margin models, sell-through data, and promotional ROI.
• Excellent communicator with demonstrated ability to build and maintain senior buyer relationships.
• Highly organized with the ability to manage multiple accounts and workstreams simultaneously in a fast-paced environment.
• Proficiency in Excel/Google Sheets for account reporting, forecasting, and assortment planning.
• Willingness to travel 2-3x/quarter for regional trade shows, buyer meetings, and store visits

Preferred

• Experience with directly selling to Whole Foods Market, Amazon, Target, REI, Nordstrom, or comparable national retailers.
• Background in sustainable, natural, or mission-driven consumer brands.
• Familiarity with ERP and order management systems (NetSuite experience a plus).
• Knowledge of apparel product development cycles and retail buy calendars.
• Experience managing or mentoring junior team members.

Compensation & Benefits

• Target base salary: $85,000–$100,000, commensurate with experience.
• Annual performance bonus target tied to account growth and sell-through goals.
• Comprehensive health, dental, and vision coverage plus 401K matching program.
• Generous employee product discount.
• Flexible hybrid work environment based out of Boulder, CO.
• Opportunity to grow within a purpose-driven, high-growth brand.