Strategic Account & Facilities Solutions Manager

Jobtailor; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

None

Job summary

Jobtailor in Knoxville seeks an experienced Account Manager to own day-to-day client relationships for commercial janitorial clients. You will drive satisfaction, retention, and revenue growth through proactive service management and strong CRM usage.

Responsibilities include coordinating contractor performance, inspections, pricing, and new-account starts, with travel across East Knoxville and the Tri-Cities. Strong communication and organizational skills are essential.

Qualifications

• 3+ years of experience in B2B account management or related field.
• Proven success retaining and growing B2B client relationships.
• Strong communication, organization, and attention to detail.
• Ability to manage multiple clients, priorities, and deadlines.
• Proficiency with Microsoft Office and CRM systems.
• Valid driver’s license and reliable transportation.
• Experience in facility services or outsourced service providers preferred but not required.

Responsibilities

• Own day-to-day relationship and service performance for an assigned portfolio of commercial janitorial clients, focusing on client satisfaction and retention.
• Build relationships with client decision-makers, maintain communication, and conduct regular client visits.
• Conduct quality-control inspections, identify deficiencies, coordinate corrective action, and verify resolution.
• Manage Independent Contractor performance, including service quality, compliance, coverage, pricing, and replacement when necessary.
• Coordinate successful new-account starts, including contractors, supplies, access, schedules, expectations, and follow-up inspections.
• Maintain accurate client information, inspections, service issues, and follow-up activity in the CRM.
• Identify and resolve service concerns proactively.
• Identify facility needs and sell additional City Wide facility solutions and Other Services.
• Manage the sales process for additional services, including solution development, pricing, presentation, and closing.
• Coordinate execution of sold services with vendors or Independent Contractors, schedules, client expectations, quality control, and follow-up.
• Build recurring and project-based revenue and own portfolio retention, revenue growth, and overall performance.
• Travel frequently to commercial client locations throughout East Knoxville and the Tri-Cities.
• Work mostly during normal business hours, with occasional early-morning, evening, or weekend work as required.

Skills

B2B Account Management

Client Relationship Building

Service Performance Management

CRM Proficiency

Operations Management

Quality Control Inspections

Sales Process Management

Pricing Strategy

Verbal & Written Communication

Customer Service

Problem-Solving

Organization

Attention to Detail

Education

High School Diploma

Tools

Microsoft Office

CRM Systems

Job description

Jobtailor in Knoxville seeks an experienced Account Manager to own day-to-day client relationships for commercial janitorial clients. You will drive satisfaction, retention, and revenue growth through proactive service management and strong CRM usage.

Responsibilities include coordinating contractor performance, inspections, pricing, and new-account starts, with travel across East Knoxville and the Tri-Cities. Strong communication and organizational skills are essential.