Strategic Account Director

Meazure Learning; Durham (NC); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

401(k) with company matching

Health Insurance (BCBS)

Flexible time off

Professional development

Remote work options

Hybrid work-first organization

Job summary

Meazure Learning seeks a Strategic Account Director to lead enterprise client relationships and grow revenue across existing accounts. You will partner with Success, Product, and Ops to identify needs, propose scalable solutions, and own renewals through a consultative, data-driven approach.

You will manage complex contracts, collaborate on proposals, and expand tester testing services. Occasional travel is required to engage with high-value clients.

Qualifications

• Proven experience in sales or account management for B2B solutions.
• Strong track record in growing revenue and managing complex enterprise accounts.
• Ability to discover business needs, articulate value, and close opportunities.
• Excellent communication, presentation, and relationship-building skills.
• Ability to travel up to 20%.

Responsibilities

• Establish strong client relationships and grow revenue through increased volumes, cross-sell, and renewals.
• Team with Client Success to maximize renewals and customer satisfaction.
• Generate demand by identifying client needs and articulating value of Meazure Learning solutions.
• Be the go-to resource for client needs and manage ongoing opportunities and renewals.
• Advocate for clients and interface with internal teams on proposals and contracts.
• Own renewal agreements and drive client lifecycle satisfaction.
• Champion Meazure Learning sales tools and methodologies to manage accounts, opportunities, pipelines, and forecasts.
• Build trusted relationships and develop client advocates and coaches.
• Lead contract reviews with stakeholders and adjust priorities as needed.
• Manage quotes and act as escalation point for support or concerns.
• Define client solutions and future-state value propositions.
• Oversee new scopes, renewals, and amendments with accounts.
• Collaborate with Psychometrics, Operations, and Product on proposals and contracts.
• Coordinate internal contract updates, renegotiations, and expirations.
• Support the sales team with proposal content and responses.
• Track churn and growth, and drive mitigation plans.
• Plan regular communications on product updates and events.

Skills

Sales & account management

B2B SaaS sales

Client relationships

Forecasting & pipeline management

Negotiation skills

Salesforce

Discovery & solution selling

Travel up to 20%

Tools

Salesforce

LinkedIn Navigator

Gong

Job description

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision: "To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently."

Our Vision

starts with our values— Hungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role

The Strategic Account Director is an important part of Meazure Learning’s Professional Testing sales team with responsibility for not only ensuring customer delight with our testing clients, but also for growing existing account revenue. The Strategic Account Director should possess a proven track record in B2B solution sales, polished customer service skills and a passion for providing innovative business solutions. The Account Executive has a consultative sales approach with a passion for discovery work to understand a prospects business, pain points, and desired business outcomes .

The Responsibilities

• Establish strong client relationships and grow our business through increased volumes, cross-sell other Meazure Learning products & services, or add additional tests or divisions.
• Team with Client Success team to ensure high customer satisfaction and maximize renewals.
• Generate demand by assisting clients to identify current needs, and then effectively articulate how Meazure Learning can add value through our services and solutions.
• Be the go-to resource for any client needs; ensure that we stay accountable to our clients for any ongoing work, questions, new opportunities, and renewable agreements.
• Advocate for our testing clients; serve as the internal liaison for client deliverables to all team members within the division.
• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the renewal agreement for each client.
• Champion Meazure Learnings sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
• Build trust and long-term relationships by developing client advocates and coaches who support Meazure Learning.
• Conduct contract review meetings with project stakeholders to evaluate the overall status of each account and to revisit and adjust (if necessary) the priorities of each account.
• Manage quotes to customers for software and services work while acting as an escalation point for support issues or other customer concerns
• Define possible client solutions and customer experiences and help clients envision future states and value propositions
• Manage new scopes of work, contract renewals, and contract amendments with existing accounts
• Work with Psychometrics, Operations, and Product teams to manage new scopes of work, communicate new proposals and contracts to clients and be the point of contact throughout the proposal and contract writing process
• Manage the internal process for contract updates and amendments, renegotiations and expiring contracts with current and new business
• Provide support to the sales team for proposals, including writing of content, submission of questions, and editing
• Track and improve on churn and growth rates in assigned accounts
• Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions of ongoing account and develop and oversee mitigation measures to turn risks into opportunities
• Manage routine, purposeful communications with clients regarding new products and services, events, tradeshows etc.
• Other relevant projects, as needed

The Desired Attributes

• Proven experience in a Sales or Account Management role
• Ability to flourish in a fast passed environment.
• Experience with Salesforce and other sales productivity tools (such as Gong, LinkedIn Navigator)
• Experience with sales methodologies (such as Challenger, MEDDPICC, Miller Heiman Strategic Selling, SNAP, SPIN). Challenger experience is a plus.
• A proven track record and demonstrated success selling and consulting on solution platform/ SAAS / Cloud enterprise class software and services to enterprise class companies.
• Outstanding relationship and rapport building abilities
• The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives on a daily basis while maintaining a profound attention to detail
• Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate
• Strong business acumen, problem-solving skills, and strategic foresight
• Advanced written and verbal communication skills
• Up to 20% travel

The Benefits

• Competitive Salary
• Exceptional Benefits:
• 401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
• BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
• Generous flexible time off approach
• Professional development
• Remote and hybrid first organization
• Great working environment with a team of exceptional people

Learn more at www.meazurelearning.com

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.