Strategic Account Contract Compliance Manager

Applied Industrial Technologies; Russellville (AR); On-site; USD 60,000 - 76,000; Full time

Job summary

Applied Industrial Technologies in Russellville, AR is seeking a customer-focused coordinator who will provide product education, deliver exceptional service, and help streamline processes between large protein producer plants and Applied's Service Centers.

You will multi-task, handle a high volume of questions, analyze data related to backorders, on-time delivery, response time, and inventory management, and identify opportunities to improve sourcing efficiency and overall performance.

Job description

Duties

• Provide exceptional customer service and product education and help to form an overall streamline of processes between large protein producer production plants and Applied's Service Centers


• Multi-task and handle the large volume of questions that arise from both Service Centers and large protein producer


• Handle a large amount of data and filtering for specific results related to the following metrics: backorder review, on-time delivery, response time analytics, error free, efficient sourcing, and inventory management


• Identify opportunities to increase efficiency, proactively identify and carry out continuous improvement opportunities


• Manage assigned large protein producer and Applied's service centers based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception


• Work with vendors to secure additional pricing advantages and efficient sourcing of products and services


• Provide excellent follow-up and follow-through on all issues within geographic territory


• Implement and mandate compliance best practices for large protein producer


• Streamline communication processes within large protein producer


• Perform and report results of large protein producer Plant Quality Audits


• Analyze results of Applied Service Center and customer Plant Quarterly reviews


• Document issues and lessons learned for future reference


• Coach, train, and mentor Applied associates who service account

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.