STR MGMT/e-COMMERCE SUPERVISOR 810

Toledo Regional Chamber of Commerce; Toledo (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision, and prescription coverage

Flexible scheduling with paid time off

Employee Assistance Program for emotional and financial support

Associate discounts on purchases

Tuition reimbursement up to $21,000

Growth potential through training programs

Job summary

The Toledo Regional Chamber of Commerce is seeking an e-Commerce Manager responsible for the operations of the store's e-Commerce department. This role entails achieving desired sales objectives, staffing, and developing team members. Key responsibilities include managing customer expectations and ensuring compliance with laws and company guidelines.

The successful candidate will possess strong leadership skills and proficient Microsoft Office abilities. The role offers comprehensive benefits, including healthcare coverage, flexible scheduling, and tuition reimbursement.

Qualifications

• Must be able to lift up to 25 pounds frequently and 50 pounds several times throughout the day.
• Ability to stand for extended periods or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.

Responsibilities

• Manage e-Commerce operations and achieve sales objectives.
• Interview and hire candidates for staffing.
• Train associates on roles within the department.

Skills

Supervisory experience

Leadership skills

Proficient in Microsoft Office

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Point of Sale (POS)

Job description

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Interview, select and hire candidates to staff the on-line shopping department
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute best practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and deliveryReport inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Report all issues with item shelf allocation to division KOMPASS team
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• High School Diploma or GED
• Any proven supervisory experience
• Any prior experience in the selection and hiring process
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
• Must be able to stand for extended periods of time and/or walk constantly
• Ability to stoop, kneel, or crouch several times per hour
• Proficient in Microsoft Office
• Strong leadership skills

DESIRED

• Bachelor’s Degree
• Any experience with and knowledge of Point of Sale (POS)

Job Info

• Job Identification 187900
• Job Category Store Operations
• Posting Date 05/26/2026, 04:26 PM
• Locations 833 W Alexis Rd, Toledo, OH, 43612, US (On-site)

Benefits

• Wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: