STR MGMT/e-COMMERCE SUPERVISOR

Kroger; Salem (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program (EAP)

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger is seeking a Stores e-Commerce Operations Manager to oversee day-to-day functions of the on-line shopping department, staff it effectively, and develop associates to meet sales, budget, and customer service goals.

You will lead initiatives to improve order accuracy, product flow, and order fulfillment while upholding Kroger's core values of respect, honesty, integrity, diversity and safety. This role requires strong leadership and hands-on coaching.

Qualifications

• High School Diploma or GED required.
• Supervisory experience required.
• Experience in the selection and hiring process.
• Able to lift up to 25 pounds frequently and up to 50 pounds several times daily.
• Ability to stand for extended periods and walk regularly.
• Ability to stoop, kneel or crouch several times per hour.
• Proficient in Microsoft Office.
• Strong leadership skills.
• Bachelor's Degree preferred.
• POS knowledge is desirable.

Responsibilities

• Ensure the e-Commerce department meets customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the on-line shopping department.
• Create schedules to meet product flow guidelines and budget goals.
• Develop associates to meet productivity standards and certify when goals are met.
• Train associates on order selector and customer attendant duties.
• Lead initiatives and plan execution for e-Commerce programs.
• Achieve sales, wage budgets and customer satisfaction targets including repeat sales.
• Analyze competitive landscape and respond appropriately.
• Ensure timely substitution of products and substitutes when out of stock.
• Maintain efficient order collection, checkout and delivery processes.

Skills

Strong leadership

POS knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Interview, select and hire candidates to staff the on-line shopping department
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce's initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute best practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Report all issues with item shelf allocation to division KOMPASS team
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• High School Diploma or GED
• Any proven supervisory experience
• Any prior experience in the selection and hiring process
• Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
• Must be able to stand for extended periods of time and/or walk constantly
• Ability to stoop, kneel, or crouch several times per hour
• Proficient in Microsoft Office
• Strong leadership skills

DESIRED

• Bachelor's Degree
• Any experience with and knowledge of Point of Sale (POS)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.