Store Team Leader - Retail Operations - Oak Brook, IL

llbean; Oak Brook (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

L.L.Bean in Oak Brook, IL seeks a Store Team Leader of Retail Operations to drive store performance and customer experience in a year-round, full-time role.

Responsibilities include leading store operations, training associates, managing inbound/outbound freight, and executing omni-channel activities while upholding safety and loss-prevention standards.

Qualifications

• Leadership skills to direct store operations and teams.
• Experience training staff and delivering guidelines.
• Strong focus on customer experience and service metrics.
• Ability to manage store processes, safety and loss prevention.

Responsibilities

• Maintains a clean, organized stock room and adheres to safety standards.
• Oversees inbound freight processing and rapid shipments.
• Replenishes floor stock and coordinates transfers between locations.
• Ensures omni-channel operations, including orders and customer interactions.
• Leads training for new hires and ongoing staff development.
• Manages performance, scheduling and daily task assignments.

Skills

Leadership

Training

Customer service

Operations management

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome-both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Our Retail Store in Oakbrook, IL is currently searching for a Store Team Leader of Retail Operations to join their team. This is a year-round, full-time, benefitted position.

Position Purpose: Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Responsibilities Include:

Operations

• Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.
• Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.
• Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor.
• Oversees and manages the return processes following standard operating practices by assigning the proper quality codes
• Executes store to store/store to warehouse transfers in a timely manner
• Execute all aspects of omni channel business including FES orders, phone call management, and RIO's are completed per guidelines
• Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.
• Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority - may act as Safety contact or liaison

Customer Experience

• Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.
• Acts as a Leader on Duty as scheduled to drive conversion and sales.
• Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.
• Executes and implements all recognition programs including living the legend efforts, in store contests, etc.
• Reviews all forward-looking business events (holidays, promotional weekends, market trends).
• Develops meaningful activations and selling efforts to drive even greater sales results.
• Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.
• Ensures the highest level of fitting room service is occurring driving conversion and UPT.

Training

• Supports and trains associates, communicating standards and processes, company policies and procedures
• Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.
• Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.
• Supports, directs, and develops store champions (buddies) and experts.
• Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.
• Maintains and manages all employee facing communication including break room messaging, and communication boards. Ensures start up meeting are occurring, and that content is compelling and inspiring.
• Models L.L.Bean's inclusive and fair hiring practices
• Fosters an inclusive work environment by seeking team members' perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team.
• Values and works collaboratively and respectfully across a variety of differences among team members and customers.

Total Store Accountability

• Aids in the achievement of all financial measures as well as area specific metrics.
• Key holder as required serving as a potential opener/closer for the store.
• Prepares & communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team
• Recommends adjustment to staffing levels/schedules to meet work requirements.
• Address and respond to employee is