Store Team Leader - Crawfordsville Rd. @ Speedway

Goodwill Legacy Group; Keystone Manor (IN); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Benefits program

Discounts at Goodwill stores

Paid time off and holidays

Job summary

Goodwill Legacy Group Indianapolis, IN is seeking a Store Team Leader to support the Store Leader and team in achieving the annual operating plan. The role involves making judgments on customer issues, staff development, and store operations to ensure smooth daily performance.

Responsibilities include coaching hourly staff, assisting with recruitment, managing day-to-day tasks, aligning with Goodwill’s Mission, Vision and Values, and overseeing daily sales and donations while maintaining

Qualifications

• Degree and credential requirements: NONE; capability and prior experience valued.
• Supervisory expertise in a service-related industry.
• Coaching and feedback to strengthen knowledge/skill areas.
• Strong communication across oral, written, and digital channels.
• Customer focus and service orientation toward internal and external customers.
• Ethical conduct and confidentiality in procedures.
• Technical knowledge: computers and relevant software.
• Results-oriented with ability to set and reach goals.
• Critical thinking and decision-making skills.

Responsibilities

• Staff management and development: coach, train hourly staff and participate in recruitment.
• Operations: perform day-to-day tasks, seek efficiency, uphold Mission, Vision and Values.
• Financial management: track sales, donations, time and money; monitor performance.

Skills

Staff management

Coaching

Communication skills

Customer focus

Critical thinking

Ethical conduct

Time management

Teamwork

Tools

Computer skills

Internet navigation

Job description

Position Status: Full-TimeHourly Rate: $16Location/Address: 6145 Crawfordsville Rd. Indianapolis, IN 46224Job SummaryThe Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.Example Duties and ActivitiesStaff Management and Development - 30%Provides coaching and training to hourly employees on daily tasks.Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.Seeks out opportunities for professional development for both self and other team members.Operations - 60%Completes day-to-day tasks and suggests efficiency improvements.Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.Financial Management and Reporting - 10%Acts as a good steward of resources available at the site including people, time, and money.Tracks and measures day-to-day sales, production goals, and donations.Required CompetenciesDegree and Credential Requirements - NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)Coaching - Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.Results-Oriented - Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.Preferred CompetenciesIndustry Expertise - Has worked in a warehouse environment and is knowledgeable of the organization, planning, time management, inventory control, equipment maintenance, teamwork, documentation, and data entry involved.Other RequirementsReasonable accommodations may be made to enable people with disabilities to perform essential job functions.Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds.Can manage frequent exposure to moderate noise and temperature variations.Benefits: Full-time employees may participate in a comprehensive benefits program that includes:Continuing education and leadership development as well as tuition reimbursementComprehensive health planGenerous paid time off (PTO) and paid holidaysSabbatical and parental leavesLife, dental and vision insuranceShort- and long-term disability plansNationally recognized preventive health and wellness programSection 125 pretax health spending account, dependent care spending account, and premiumsDiscount programs including 20% discount off Goodwill retail stores immediately upon hireRetirement planning options with generous company % matchFree mental health support services with up to 15 free counseling sessions for you and any family membersFree nurse health coaching services on siteDaily pay options availableMission and Values: click here (for IN) and here (for IL)Goodwill is an EEO Employer/Vet/Disabled employerRetail1