Store Team Lead - Northampton

Morgan Memorial Goodwill Industries, Inc.; Northampton (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Morgan Memorial Goodwill Industries, Inc. is seeking a Sales Associate to perform cashiering, customer service, and supervision tasks. The role includes guiding other Sales Associates, ensuring policy adherence, and supporting daily store operations.

The position requires a high school diploma or equivalent and prior retail experience, with strong leadership, communication, and customer-service skills. Candidates should be prepared to handle cash, assist customers, and help manage store assets

Qualifications

• High school diploma or equivalent and prior retail experience.
• Must be able to perform math at an eighth-grade level and speak English.
• Strong leadership skills with ability to train, develop and motivate staff.

Responsibilities

• Monitor cash registers for accuracy and end-of-day reconciliation.
• Process customer payments and store credits; correct errors.
• Provide excellent customer service and guidance to Sales Associates.
• Open/close the store on schedule and supervise daily floor activities.
• Direct housekeeping and assign duties in the absence of the Store Manager.

Skills

Customer service

Leadership

Team building

Education

High school diploma or equivalent

Job description

971 Bridge Rd, Northampton, MA 01060, USA

Job Description

Posted Tuesday, August 25, 2026 at 4:00 AM

Morgan Memorial Goodwill Industries' mission is to help individuals with barriers to self-sufficiency to achieve independence and dignity through work. Not charity, but a chance.

SUMMARY:

This position is responsible for performing Sales Associate duties and providing guidance to Sales Associates. This position is also responsible for providing excellent customer service, operating and monitoring cash registers, and ensuring that policies and procedures are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors cash registers for accuracy and reconciles registers at the end of the day.
• Processes customer checks, charges and store credits, and corrects register voids and errors.
• Handles customer objections and complaints. Escalates complaints to Store Manager as necessary.
• Under the direction of the Store Manager, merchandises inventory by color, size, and season. Decides which classifications to pull each week by color and quantity.
• Assesses merchandise and makes pricing recommendations to the Store Manager or Assistant Store Manager.
• Ensures the store is opened and closed on time.
• Performs daily work assignments and provides work direction to team members in the absence of the Store manager. Directs floor activities, monitors registers, assists customers and completes daily sales report. At times may be required to process staff payroll.
• Directs housekeeping activities by assigning duties and helps as necessary.
• Provides customer service by knowing inventory, sales information, store policies and procedures, and other related information.
• Ensures loss prevention by monitoring dressing rooms and observing customers.
• Performs other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Position requires a high school diploma or equivalent and previous retail experience.
• The incumbent must be able to perform math at an eighth grade level (adding, subtracting, calculating percentages, multiplication), and must be able to speak and understand English.
• Must have strong leadership skills and must be able to train, develop and motivate staff. Must have good team building skills.
• Must have a strong customer focus.
• The ability to work with a diverse staff and customer base and with individuals with disabilities is essential.
• Incumbent must also have the ability to determine when to direct a problem situation to a supervisor.
• Satisfactory results of all required background checks.

PHYSICAL DEMANDS:

The physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, and talk and hear.
• The employee is frequently required to move racks, bins and stock, and must lift and/or move up to 25 pounds frequently and up to 50 pounds occasionally.
• Specific vision abilities required by this job include depth perception, peripheral vision, the ability to distinguish basic colors and the ability to adjust vision to bring objects into focus.
• Position requires standing for long periods of time.

WORK ENVIRONMENT:

The work environment an employee is exposed to while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position is located in a normal retail store environment with frequent contact with the general public.
• The noise level is typically moderate. The incumbent is frequently exposed to dust in the store environment. The incumbent may at times be required to travel to another store location.

AMERICANS WITH DISABILITIES ACT

Morgan Memorial Goodwill Industries, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

971 Bridge Rd, Northampton, MA 01060, USA