Store Team Lead

Crocs, Inc.; Santa Ana (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company match

Job summary

Crocs, Inc. in Santa Ana, CA seeks a Store Team Lead to deliver exceptional customer experiences and lead daily store operations. You’ll mentor teammates, open/close procedures, cash handling, and ensure the shop is business-ready every day.

You’ll drive sales through effective selling strategies, maintain service standards, and stay informed about product launches. This is a fast-paced, high-growth retail role with Crocs values at heart.

Qualifications

• 2–3 years of retail experience
• Preference for candidates with prior store leadership roles
• Flexibility to work nights, weekends, holidays
• Desire to succeed in a high growth, fast-paced retail environment

Responsibilities

• Deliver outstanding consumer experiences by applying Crocs service model
• Champion a positive team culture and share feedback
• Assist in all store departments including POS, merchandising, and stockroom operations
• Lead on the sales floor to meet and exceed sales goals through engagement
• Manage day-to-day team activities and delegation with high service standards
• Serve as a brand ambassador with knowledge of product launches and initiatives
• Adhere to Crocs policies including Asset Protection and inventory control

Skills

Retail experience

Store leadership

Customer service

Flexibility

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Team Leader at Crocs, you’re at the heart of crafting unforgettable experiences for ourconsumers. Whether you’re sharing the story behind our latest product drop, hyping up in-store promotions, or helping the team crush goals, you’ll be part of a crew that’s passionate and driven. In addition to delivering outstanding service, you’ll also tackle key holder responsibilities such as opening and closing procedures, cash handling, store recovery standards, and ensuring the store is business ready every day.

What You’ll Do

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

What You’ll Bring to the Table

• Must be 18 years or older
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
• Desire to succeed in a high growth, fast-paced retail environment

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Store Team Lead

Salary or Pay Range: $19.00 - $24.00

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. This organization participates in E-Verify

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.

Job Category: Retail