Store Team Lead

Crocs Inc.; Illinois; On-site; USD 25,000 - 30,000; Full time

Job summary

Crocs, Inc. is seeking a Store Team Lead to drive exceptional customer experiences and lead day-to-day store operations. You will manage merchandise, assist customers, and work closely with management to achieve sales goals.

Ideal candidates have 2–3 years of retail experience, a passion for customer service, flexibility in scheduling, and the ability to train and guide a team in a fast-paced store environment. This role reinforces Crocs' brand standards and operations across shifts.

Qualifications

• 2–3 years of retail experience, preference for store leadership roles.
• Strong customer service skills and ability to engage with customers.

Responsibilities

• Deliver outstanding consumer experiences using Crocs CHARM service model.
• Foster a positive team culture by sharing ideas and feedback while upholding Crocs values.
• Assist in all store operations including POS, merchandising, product placement, and stockroom duties.
• Lead on the sales floor with store management to meet and exceed sales goals.
• Manage day-to-day team activities, delegate tasks, and ensure timely follow-up with high service standards.
• Act as brand ambassador, stay informed about product launches and collaborations, and educate customers.

Skills

Retail experience

Store leadership

Customer service

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

What You\'ll Bring to the Table

• Must be 18 years or older
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
• Desire to succeed in a high growth, fast-paced retail environment

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.This posting is for an existing vacany and we accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title:Store Team Lead

Salary or Pay Range: $18.00 - $21.50

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.