Store Team Captain: Lead Energy, Service & Sales

Rally House; Glen Burnie (MD); On-site; USD 2,859,000 - 3,168,000; Full time

Job summary

Rally House in Glen Burnie, MD is seeking a Team Captain to guide the store team, set the pace on the floor, and energize guests and teammates. This role emphasizes coaching, clear communication, and urgent service, with responsibilities across onboarding, merchandising, operations, and guest experience.

Join a sports-loving team that values fast execution, visual standards, and a high-energy culture while helping fans enjoy local events.

Qualifications

• Must be at least 18 years old.
• 1–2 years of retail experience.
• Availability to work 10–20 hours per week including day, night, weekends, holidays.

Responsibilities

• Support onboarding and training of new team members.
• Maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.

Skills

Prioritize & delegate

Clear communication

Sports & retail passion

Retail operations knowledge

Job description

Rally House in Glen Burnie, MD is seeking a Team Captain to guide the store team, set the pace on the floor, and energize guests and teammates. This role emphasizes coaching, clear communication, and urgent service, with responsibilities across onboarding, merchandising, operations, and guest experience.

Join a sports-loving team that values fast execution, visual standards, and a high-energy culture while helping fans enjoy local events.