Store Support Pro: Order Fulfillment & Customer Care

The Home Depot; West Nyack (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

The Home Depot is seeking Associates for Store Support roles in New York. These positions focus on non-sales tasks that ensure an outstanding customer order fulfillment experience, from assisting customers in the lot to answering questions on order status and handling store processes.

Roles require collaboration with associates, vendors, and carriers, with a focus on integrity, time management, and store objectives while delivering high customer satisfaction.

Responsibilities

• Perform non-sales functions to support order fulfillment and customer service.
• Assist customers in the lot or direct them to store departments and answer questions on product order status.
• Handle cash management, program compliance, and maintain accuracy with supervision.
• Work cooperatively with Associates, vendors, carriers, and other teams to meet store objectives.

Job description

The Home Depot is seeking Associates for Store Support roles in New York. These positions focus on non-sales tasks that ensure an outstanding customer order fulfillment experience, from assisting customers in the lot to answering questions on order status and handling store processes.

Roles require collaboration with associates, vendors, and carriers, with a focus on integrity, time management, and store objectives while delivering high customer satisfaction.