Store Supervisor (40) Citadel Mall

TD; South Carolina; On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Charleston, South Carolina, is seeking a Supervisory Teller/Team Lead to oversee daily operations, ensure compliance, and drive sales and service excellence. You will coach staff, manage risk, and support a high-performing store environment.

The role requires active NMLS registration for loan conversations, cash handling, vault control, and customer relationship duties. 40 hours weekly with a pay range of $24.00–$33.50 per hour, commensurate with experience.

Qualifications

• Supervisory or managerial experience in a bank/financial services environment.
• Ability to lead a teller team and platform operations.
• Familiarity with banking policies and risk management.
• Knowledge of NMLS requirements.

Responsibilities

• Provide supervisory oversight to advisory and service colleagues to achieve store objectives.
• Lead day-to-day team tasks ensuring compliant, efficient delivery of service and advice.
• Monitor teller and platform workflows, delegate duties and responsibilities.
• Drive operational excellence in cash handling, vault management, and fraud prevention.
• Engage with customers about loan products and maintain active NMLS status.
• Coach team on delivering effective customer service and product advice.
• Utilize customer relationship tools to promote banking products and campaigns.

Skills

Team leadership

Regulatory compliance

Cash handling

Customer service

NMLS registration

Sales & advice

Job description

Work Location: Charleston, South Carolina, United States of America

Work Location: Charleston, South Carolina, United States of America

Hours 40

Pay Details $24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business Personal & Commercial Banking

Job Description This role supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives. In the absence of any other manager, the role is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations. The role supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.

Depth & Scope

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
• Work focus time horizon is generally short term with low to moderate risk
• Demonstrates understanding of bank operational policies, procedures and regulations and establishes expectations, delegates tasks as appropriate and educates the team on how they play a part in managing risk and protecting TD Bank, Employees and our Customers
• Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
• Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• Leads, develops and coaches the team on delivering effective Customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall Customer experience
• Proficient in Customer relationship tools, services, products and campaigns to support the teams in advocating for the Customer by promoting these items and educating the Customers to assist with their financial needs
• Requires knowledge and understanding of financial