Store Supervisor

Jackson Hewitt - 1608; Great Bend (KS); On-site; USD 40,000 - 50,000; Full time

Job summary

A tax preparation franchise in Great Bend is seeking a Supervisor to oversee seasonal staff and enhance customer service. The ideal candidate will have management experience and previous tax preparation skills, along with a commitment to supporting clients through tax processes and ensuring a quality service. A High School Diploma is required, with preference for management studies and proficiency in various software applications.

Benefits

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Qualifications

• High School Degree or equivalent related business experience.
• Course of study in management or in tax preparation and/or accounting preferred.
• Previous tax preparation experience and possess a PTIN.

Responsibilities

• Supervises seasonal hourly staff at office locations.
• Communicates with Management about recruiting and hiring.
• Maximize customer service and increase sales.
• Reviews and monitors office work schedules.

Skills

Tax preparation experience

Management skills

Proficiency in Word and Excel

Customer service

Education

High School Degree

Course of study in management or tax preparation

Tools

Accounting software

Email

Internet browser

Job description

Benefits

• ZayZoon
• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Overview

At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

Responsibilities

• Supervises one or more seasonal hourly staff members at 1 or 2 office location(s) or kiosk(s)
• Communicates with Management on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Maximize customer service and increase sales
• Performs administrative functions
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Prints client checks each morning and ensures timely distribution of refund checks
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return

Qualifications

• High School Degree or equivalent related business experience
• Course of study in management or in tax preparation and/or accounting preferred
• Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number)
• One year of previous management or supervisory experience desired
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software