Store Shift Supervisor

Pet Supplies Plus 4007; Wilmington (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Neighborly team

Career growth

Competitive pay

Pet-first environment

Job summary

Pet Supplies Plus 4007 is seeking a Store Shift Supervisor to lead a paws-on team and deliver neighborly, pet-friendly service during each shift. You will assist customers in product selection, manage daily operations, handle transactions, returns, and online orders, and maintain a clean, organized store for our community of pet parents.

This role requires 2+ years of retail experience, strong teamwork, and the ability to stand for long periods, lift up to 65 lbs, and work flexible evenings,

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Ability to stand for extended periods and lift up to 65 lbs.
• Flexibility with evenings, weekends, and holidays.

Responsibilities

• Lead shift team to deliver neighborly service.
• Help customers with product selection and recommendations.
• Support daily operations and maintain a clean, organized store.
• Reconcile cash drawers and complete end-of-day procedures.
• Handle returns, issues, and online orders.
• Place and manage special orders and online order fulfillment.
• Assist during busy periods and support the team wherever needed.

Skills

Customer service

Sales

Leadership

Teamwork

Tools

Microsoft Office or similar tools

Job description

Benefits:

• Be part of a neighborly, community-focused team
• Career Growth & Advancement Opportunities
• Competitive Pay
• Pet-First, People-First Environment

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you are a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood.

As a Store Shift Supervisor, you are pawsitively passionate about people and their pets. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

What You'll Do

• Deliver pawsitively exceptional, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience
• Support daily operations and help ensure a smooth, efficient shift
• Assign tasks and help team members manage priorities and time
• Assist customers with product selection and provide recommendations
• Process transactions, support the register, and handle returns or issues
• Place and manage special orders and online order fulfillment
• Reconcile cash drawers and complete end-of-day procedures
• Maintain a clean, safe, and organized store environment
• Step in to support the team wherever needed during busy periods

You May Be a Great Fit If You

• Are a reliable, hands-on leader who leads by example
• Have strong customer service and communication skills
• Are organized and able to manage multiple tasks at once
• Thrive in a fast-paced, team-oriented environment
• Enjoy working with pets and people

Requirements and Responsibilities

• 2+ years of retail experience
• Strong customer service and sales skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to stand, bend, stoop, twist, and move for extended periods of time
• Ability to lift up to 65 lbs
• Ability to climb ladders and perform physical store tasks
• Reliable transportation and ability to work flexible schedules (evenings, weekends, holidays)
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner