Store Shift Supervisor

Pet Supplies Plus; City of Cortland (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee Discounts

Flexible Schedules

Pay Increases

Promotion From Within

Medical Dental Vision

Job summary

Pet Supplies Plus is seeking a Store Shift Supervisor in Cortland, NY. You will lead a team, deliver friendly neighborly service, and ensure smooth daily operations while engaging with customers and their pets.

Responsibilities include coaching teammates, assisting customers, and supporting recruiting, with a focus on safety and high standards of cleanliness in a busy neighborhood store.

Qualifications

• High school diploma or GED required.
• Strong sales and customer service skills.
• Proficiency in Microsoft Office.

Responsibilities

• Assist customers in selecting products and answer questions.
• Greet regular customers and build rapport.
• Demonstrate product knowledge and test water in fish tank.
• Lead by example in delivering neighborly service.
• Support store leaders with daily operations and training.
• Participate in recruiting and onboarding of team members.
• Communicate improvement opportunities to management.
• Assist as needed when not acting as manager on duty.
• Willingness to perform nail trims on pets.

Skills

Customer service

Sales skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

Overview

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

Responsibilities/Qualifications

As Store Shift Supervisor at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation
• …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!*

Shift Supervisor* key responsibilities include:

• Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood.
• Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite.
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors.
• Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations.
• Involvement in store recruiting, onboarding and team member development.
• Communicating opportunities to improve community engagement or store performance to the team leaders.
• Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks.
• Willingness to perform nail trims on our furry friends.

PAWsome Shift Supervisor candidates will have:

• A high school diploma or GED.
• 2+ years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills are a must.
• Ability to operate all equipment, including a forklift, to run the store is important, as well as the abiilty to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
• Ability to work flexible schedules, have reliable transportation, and must pass the drug screening (where allowed by law) and be 18 years or older

Why Us:

• Employee Discounts
• Flexible Schedules
• Pay Increases & Pet Care Training Programs
• Promotion From Within Culture
• Medical, Dental & Vision Plans (Full-Time)
• Health Savings & Flexible Spending Accounts
• Paid Time Off (Full-Time)

About Company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com .

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Min

USD $17.50/Hr.

Max

USD $18.50/Hr.