Store Shift Lead - Customer Experience & Operations

SonicJobs Inc.; Dallas (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar in Dallas, TX seeks a Third Keyholder to support daily store operations and provide exceptional customer service. You will assist the Store Manager with opening/closing, manage inventory, support deliveries, and ensure the store remains clean and well-stocked.

The role involves guiding team members on procedures, handling transactions, and maintaining a positive community image while promoting promotions and add-on sales. Part-time position with regular weekend/holiday availability.

Qualifications

• Education: High school diploma or equivalent preferred. Ability to read, interpret and explain operational directives to others.
• Experience: Prefer management experience in retail, grocery or drug store environments.

Responsibilities

• Guides store team on Family Dollar operating practices and procedures and communicates standards to team members.
• Greets customers, assists and thanks customers, answers questions and resolves inquiries.
• Handles situations with customers and Company interests in mind.
• Builds average basket through suggestive selling and informs customers of promotions.
• Maintains a clean, well-stocked store for customers.
• Maintains a positive image toward customers and the community.
• Accurately handles customer funds and processes transactions using the POS system.
• Assists in unloading merchandise, stocking shelves and transferring merchandise from stockroom to store.
• Assists Store Manager in asset protection by maintaining store presence and service.
• In absence of Store Manager, opens/closes, provides operational assistance to cashiers and handles records.
• Completes all Position Based Training timely.
• Follows all Company Policies and Procedures.
• All other duties as assigned.

Skills

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Family Dollar in Dallas, TX seeks a Third Keyholder to support daily store operations and provide exceptional customer service. You will assist the Store Manager with opening/closing, manage inventory, support deliveries, and ensure the store remains clean and well-stocked.

The role involves guiding team members on procedures, handling transactions, and maintaining a positive community image while promoting promotions and add-on sales. Part-time position with regular weekend/holiday availability.