Store Set-up Coordinator

Petco; Natick (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

Petco is seeking a skilled handyman to support maintenance and repairs across our store network. You will handle calls, approve repair work, and coordinate with vendors to ensure timely service.

Ideal candidates bring 5+ years of handyman experience, basic plumbing/electrical knowledge, and proficiency with Site Seer and Excel. Strong communication and organization are essential for multi-store coordination.

Qualifications

• High school diploma or GED required; trade school preferred.
• 5+ years of handyman experience and working knowledge of database/spreadsheet software.
• Strong interpersonal and telephone communication skills for internal/external contacts.
• Good organization skills and ability to manage multiple projects simultaneously.
• Familiarity with Site Seer database and Excel preferred.

Responsibilities

• Answer and respond to incoming calls (400-500/month) from stores reporting problems and requesting repairs. Generate work orders and liaise with third-party vendors to complete repairs.
• Review bids to authorize repair work within the defined scope and cap; recommend budget changes as needed.
• Review invoices for completeness and forward to Accounts Payable.
• Set up and maintain preventative maintenance for new locations and discontinue for closed stores; monitor schedules and costs.
• Track store repairs by creating reports from Site Seer and Excel; maintain location data in Site Seer.

Skills

Handyman

Telephone communication

Interpersonal skills

Organizational skills

5+ years handyman experience

Education

High school diploma or GED

Trade school preferred

Tools

Excel

Site Seer database

Job description

Want to help pets live their best lives?

We’re proud to be where the pets go and where thepet peoplego. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Essential Job Functions:

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

• Answer and respond to incoming calls (400-500/monthly) from stores reporting problems and requesting repairs. Generate work orders and liaison with third-party vendor(s) to complete repair(s).

• Review bids to authorize repair work, setting initial dollar amount not to exceed scope of task with a specified cap. Evaluate potential increase to initial estimate, recommending revised budget for service to supervisor when necessary.

• Review backup documentation on all requests for payment (invoices), verifying for completeness, and forward to Accounts Payable department.

• Set up and maintain preventative maintenance services with established service provider for new locations and discontinue service for closed stores. Monitor schedules to ensure periodic maintenance is performed as scheduled. Review invoices and forward for processing. Compare and evaluate preventative maintenance and repair costs to ensure appropriateness and propose alternatives to the contract for cost savings.

• Track store repairs by designing and utilizing custom reports and queries from the “Site Seer” database and Excel spreadsheets.

• Set up and maintain Site Seer database to track location information, quantity of equipment, serial numbers, etc. for all new, existing and closed stores.

Education/Experience :

• High school diploma or the equivalent (GED) required with additional trade school preferred.

• Possess general knowledge of plumbing, electrical and other facilities maintenance issues to gauge accuracy of repair and maintenance estimates.

• Previous related experience in a skilled position required as well as strong interpersonal communication and telephone skills due to the nature and volume of interaction with internal and external contacts.

• Good organization skills and the ability to coordinate and follow through on numerous projects simultaneously required.

• Possess 5+ years of experience as a ‘handyman’ and working knowledge of database and spreadsheet software.

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile. The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.