Store Sales Manager- Sales

Mattress Firm Inc.; Aiken (SC); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

On‑the‑job training

Career growth opportunities

Job summary

Mattress Firm is seeking a Store Manager to lead store operations, mentor a team of Sleep Experts, and deliver exceptional in‑store experiences. You will drive sales performance, manage merchandising, and ensure policy adherence across locations.

The role emphasizes coaching, workforce planning, and customer-focused leadership. Excellent earning potential includes uncapped commissions and a 401(k) match, with opportunities for career growth in a dynamic, nationwide retailer.

Qualifications

• Leadership and team development experience preferred.
• Strong communication and customer service skills.
• Ability to meet sales targets and drive KPIs.

Responsibilities

• Lead store operations and in‑store merchandising across multiple units.
• Coach and develop associates to improve performance and engagement.
• Plan staffing, scheduling, and labor to meet store needs and goals.
• Drive omni‑channel selling programs and KPI results to boost sales.

Job description

Job Details

Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in‑store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni‑channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.New Hire Onboarding and Team Building: Conduct one‑on‑one meetings to gain a deep understanding of your team's motivations and personal/professional aspirations. Develop a comprehensive team \"bio book\" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained. Have 30‑60‑90‑day check‑ins with new team members to discuss progress and opportunities.Workforce Management: Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools. Ensure company policies, including appearance and functionality standards, and state regulations are followed. Professional communication and representation of Company brand in all internal and external interactions. Follow Company procedures for product transfers to ensure proper documentation of inventory.Ability to plan strategically. Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.Talent Development: Provide technical and product knowledge information to associates and customers, serve as subject matter expert. Analyze company provided reporting and identifying skill gaps to address through coaching.Business Operations and Acumen: Achieve or exceed individual store financial targets through effective execution and customer service at the store level. Ensure store execution of product merchandising, marketing and POP standards. Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales. Ensure timely opening and closing procedures. Manage stock inventory levels for assigned store. Review merchandise flow for assigned store, ensuring accurate stock. Follow all Company procedures on cash handling including acceptance of payment and deposit processes. Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.Ability to stand or sit for 8+ hours at a time. Execute company initiatives and any other activities requested by the supervisor. Maintain awareness of competition, advertisements and services offered, develop strategies to counter. Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed. Lift, push or pull 50+ pounds.

Benefits Included

• Excellent career growth opportunities through on‑the‑job training and development programs 401(k) with employer matching Mental health and life resources Medical, dental, prescription, and vision plans Get paid on‑demand Base pay or uncapped commission Employee discounts on Mattress Firm sleep products and accessories

Compensation

• Competitive pay range of pay range of $60,000-68,000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. *Pay amount does not guarantee employment for any particular time.

Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non‑discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

What gets us out of bed every morning? Helping people sleep well to live well. As America’s largest specialty mattress retailer, we’re committed to recruiting and hiring those who share our passion for making a difference every day. In just under 40 years, Mattress Firm has grown to more than 2,400 stores nationwide, supported by a team of more than 6,000 Sleep Experts® who’ve helped millions of people achieve better sleep. Our common goal—to help others get great zzz’s—unites us, no matter our differences. It’s no surprise that we were named one of Newsweek’s Most Loved Workplaces of 2024! We are Mattress Firm. And this is what we wake up for.