Store Sales & Customer Experience Specialist

PUMA SE; United States; Hybrid; USD 23,000 - 29,000; Full time

Job summary

PUMA Group is seeking a motivated retail team member to deliver exceptional customer service and drive sales at our store in the United States. You will help with checkout transactions, stock handling, and maintaining visual standards, while supporting a safe, welcoming shopping environment.

The role requires a willingness to work weekends/evenings/holidays and to learn quickly in a fast-paced environment. Prior retail experience is preferred, and basic computer skills are required.

Qualifications

• At least 1 year of experience in a retail environment or related field
• Strong team player and ability to learn quickly
• Basic computer skills and MS Office knowledge

Responsibilities

• Provide consistently high standards of customer experience at the store checkout and in-store service.
• Process sales transactions accurately at checkout.
• Maintain store cleanliness and adhere to visual merchandising guidelines.
• Assist with receiving and processing incoming/outgoing merchandise.
• Help manage stock levels and product availability.
• Comply with Policies, procedures and safety standards.
• Be flexible with non-traditional hours including weekends, evenings and holidays.

Skills

Customer service

Team player

Fast learner

MS Office basics

Stock awareness

Tools

MS Office

Job description

Retail Stores, Orange, United States of America

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
• Through effective customer service, individual performance consistently achieves or exceeds sales, KPIs and profitability targets,
• Responsible for accurately processing sales transactions at checkout, securely and quickly,
• Maintain the cleanliness and order of the store as well as compliance with all visual merchandising guidelines according to PUMA standards,
• Responsible for the execution and processing of incoming and outgoing merchandise,
• Assist with managing stock levels, inventory counts and product availability, as needed,
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities,
• Responsible for maintaining a safe, healthy and compliant working and shopping environment,
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.
• At least 1 year of experience in a retail environment or other relative experience, preferred,
• Strong team player,
• Ability to learn quickly,
• Knowledge of computer skills, basic know-how about MS Office programs,
• The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.

The base pay for this position is $16.90 - $19.90 + Benefits

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.