Store Sales Associate

The Pittsburgh Paint Company; Village of Williamsville (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Paid vacation & holidays

Employee assistance program

Job summary

The Pittsburgh Paint Company is seeking a Store Sales Associate in Williamsville, NY to deliver an exceptional customer experience in a fast-paced retail setting. You will assist retail and contractor customers with product recommendations, color matching, and order support, while maintaining a clean, organized store environment.

Starting pay ranges from 17.00 to 20.00 per hour based on experience, with typical store hours Monday–Friday 7am–5pm, Saturday 8am–12pm, and Sunday closed.

Qualifications

• Requires customer service experience or strong customer-facing skills.
• Excellent communication and interpersonal abilities for professional interactions.
• Ability to use a computer for order processing and customer support.

Responsibilities

• Provide exceptional customer service by understanding needs and recommending products.
• Assist customers with product selection, color matching, and order processing.
• Mix, tint, and match paint per customer specifications.
• Build knowledge of brand products and store processes.
• Process orders and payments across channels (phone, in-person, online, email).
• Support sales initiatives and help achieve store goals.
• Load, drive, and deliver orders using company vehicle.
• Resolve customer concerns and escalate when needed.
• Safely handle, stock, and organize products.
• Maintain a clean, safe, and organized store environment.
• Support daily store operations and team priorities.

Skills

Customer service

Communication

Teamwork

Color matching

Product knowledge

Office software

Job description

The Store Sales Associate is a key member of the US Commercial team and plays an important role in delivering an exceptional customer experience in a fast-paced retail environment. This position supports retail and contractor customers by providing product recommendations, color matching, order support, and outstanding service.

Reporting to the Store Manager, the Store Sales Associate helps drive sales success while maintaining a clean, organized, and customer-focused store environment.

The starting pay rate for this role is: 17.00 to 20.00 per hour (Based on Experience)

This position is scheduled within typical store hours:

• Monday - Friday: 7am - 5pm
• Saturday: 8am - 12pm
• Sunday: Closed

Key Responsibilities

• Provide exceptional customer service by understanding customer needs and recommending the right products and solutions
• Assist retail and contractor customers with product selection, color matching, and order processing
• Mix, tint, and match paint products according to customer specifications
• Build knowledge of Pittsburgh Paints Company brands, products, and store processes
• Process customer orders and payments through phone, in-person, online, and email channels
• Support sales initiatives and contribute to achieving store sales goals
• Load, drive, and deliver customer orders via company vehicle
• Resolve customer concerns and escalat issues when needed
• Safely handle, load, unload, and organize products for stocking and order fulfillment
• Maintain a clean, safe, and organized store environment
• Support daily store operations and team priorities as needed

Qualifications

• Must be at least 18 years of age
• Valid driver's license required, must pass all background items and physical
• Customer service experience preferred with a team-focused approach
• Strong communication skills and ability to work with customers in a professional manner
• Ability to use a computer and keyboard for order processing and customer support
• Ability to work scheduled hours as needed, including flexibility based on business needs
• Ability to lift up to 80 pounds occasionally and 40-60 pounds routinely, including standing, lifting, carrying, reaching, stooping, kneeling, and crouching
• Ability to operate a hand truck and/or material handling equipment

Success Factors

The ideal candidate demonstrates:

• Strong customer service skills and a customer-first mindset
• Attention to detail and accuracy in daily tasks
• Dependability and strong time management skills
• Ability to work collaboratively in a fast-paced environment
• Willingness to learn, support the team, and deliver a positive customer experience

Applicants mustbe authorized towork in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT,CPTor any other employment-basedvisas).

The company offers comprehensive benefits such as Health, Dental, Life, Retirement Plan (401k), Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.