Store Sales Associate

storesalesassociate; Shelby (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

CITITRENDS, Inc. in-store Sales Associate role seeks a customer-focused individual to deliver excellent service and knowledge of merchandise to drive satisfaction. The position requires a proactive, vigilant team member who communicates effectively and stays engaged in a dynamic retail setting.

The Sales Associate helps build a positive work culture and supports change management within retail operations. The role involves assisting customers, processing transactions, merchandising, and

Qualifications

• Excellent communication and organizational skills.
• Flexible schedule including nights and weekends.
• Ability to perform basic math calculations.
• High school diploma or equivalent required.

Responsibilities

• Process freight according to store procedures.
• Assist with price changes and markdowns as needed.
• Balance register according to company policy.
• Bag merchandise efficiently during customer transactions.
• Handle cash, checks and credit cards correctly per policy.
• Obtain management approval for returns, voids and checks.
• Perform maintenance and housekeeping duties as assigned.
• Provide courteous customer service, greet customers and assist with fittings and checkout.
• Explain exchange/refund policies to customers after transactions.
• Assist Store Manager with loss prevention procedures and report theft or dishonesty.
• Aid in merchandising the sales floor according to stock levels.
• Maintain professional appearance and wear name tag.

Skills

Excellent communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc.
Position Description
Department: Store Operations
Title: Sales Associate
Reports To: Store Management
FLSA Status: Non-Exempt
Location: In Store

JOB SUMMARY

The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

KEY RESPONSIBILITIES/ OUTCOMES

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

REQUIRED SKILLS & ABILITIES

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

EDUCATION & EXPERIENCE

• High school diploma or equivalent

PHYSICAL REQUIREMENTS

• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping (Frequent to Continuous)

GENERAL INFORMATION

Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law are prohibited.

This role requires sound judgment, discretion, and the ability to operate effectively in a fast-paced, multi-location retail environment. Responsibilities may change based on business needs.

CITITRENDS is an equal opportunity employer.