Store Sales Associate

storesalesassociate; Rock Hill (SC); On-site; USD 25,000 - 32,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate for in-store operations. The role emphasizes delivering excellent customer service, product knowledge, and proactive engagement with customers in a dynamic retail environment.

The Sales Associate will support price changes, perform routine cash handling, and assist with merchandising to enhance the shopping experience. Local store presence required.

Qualifications

• Excellent communication and organizational abilities.
• Flexibility to work a variety of shifts, including nights and weekends.
• Ability to perform basic math calculations accurately.
• Strong customer service focus and attention to detail.

Responsibilities

• Deliver excellent customer service and know merchandise to assist customers.
• Assist with price changes and markdowns.
• Balance register according to company policy.
• Bag merchandise efficiently during transactions.
• Handle cash, checks, and cards per policy.
• Obtain management approval for returns, voids, and checks.
• Maintain store cleanliness and housekeeping duties.
• Greet customers and follow fitting room policies; invite return visits.
• Follow safety procedures and maintain professional appearance with name tag.
• Assist management in merchandising sales floor according to stock levels.
• Explain exchange/refund policies to customers after transactions.
• Support Loss Prevention procedures and report theft or incidents.

Skills

Excellent communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc.
Position Description
Department: Store Operations
Title: Sales Associate
Reports To: Store Management
FLSA Status: Non-Exempt
Location: In Store

JOB SUMMARY

The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

KEY RESPONSIBILITIES/ OUTCOMES

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

REQUIRED SKILLS & ABILITIES

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

EDUCATION & EXPERIENCE

• High school diploma or equivalent

PHYSICAL REQUIREMENTS

• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping (Frequent to Continuous)

GENERAL INFORMATION

Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law are prohibited.

This role requires sound judgment, discretion, and the ability to operate effectively in a fast-paced, multi-location retail environment. Responsibilities may change based on business needs.

CITITRENDS is an equal opportunity employer.