Store Sales Associate

storesalesassociate; Dothan (AL); On-site; USD 24,000 - 36,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver excellent customer service and possess product knowledge to achieve high customer satisfaction. The role requires a proactive, vigilant individual with strong integrity, communication, and ability to work in a dynamic retail setting.

The position supports a positive work culture and change management within retail operations. The Sales Associate will report to Store Management in-store, contributing to accurate transactions, merchandising,

Qualifications

• Excellent communication and organizational abilities.
• Ability to work nights and weekends or flexible hours.
• Basic math for handling transactions and totals.

Responsibilities

• Process freight and assist with price changes/markdowns.
• Balance registers according to policy and handle transactions.
• Bag merchandise efficiently and greet customers promptly.
• Process payments (cash, checks, cards) per policy.
• Get management approval for returns, voids, and checks.
• Maintain store cleanliness and housekeeping duties.
• Explain exchange/refund policies to customers after sales.
• Support loss prevention and report incidents as needed.
• Assist with merchandising on the sales floor by stock levels.

Skills

Excellent communication

Organizational skills

Flexible scheduling

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc.
Position Description
Department: Store Operations
Title: Sales Associate
Reports To: Store Management
FLSA Status: Non-Exempt
Location: In Store

JOB SUMMARY

The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

KEY RESPONSIBILITIES/ OUTCOMES

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

REQUIRED SKILLS & ABILITIES

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

EDUCATION & EXPERIENCE

• High school diploma or equivalent

PHYSICAL REQUIREMENTS

• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping (Frequent to Continuous)

GENERAL INFORMATION

Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law are prohibited.

This role requires sound judgment, discretion, and the ability to operate effectively in a fast-paced, multi-location retail environment. Responsibilities may change based on business needs.

CITITRENDS is an equal opportunity employer.